One town, two states. It answers when you can’t on either side of the border, says it’s your assistant, books the routine jobs and texts you the urgent ones.
OffsiteMate is an AI receptionist for tradies in Mildura and Buronga. It answers your calls any hour, Victorian and NSW public holidays included, says it’s your assistant, books routine work at times you’re free and texts you emergencies straight away.
It’s A$299 a month for a sole trader, with 100 minutes and 150 texts included, plus A$299 once to set up. We’re in Wagga Wagga, NSW, and set you up by phone.
The ABS estimates 54,379 people lived in Mildura and Buronga at 30 June 2025. On the same date it counted 899 construction businesses in the Mildura council area and 112 in Wentworth Shire, across the border.
Mildura is in Victoria and Buronga is in New South Wales. The two sides have different public holidays, power networks, water authorities and licence regulators. Both run on eastern time and change for daylight saving on the same Sundays, so the clock is the one thing everybody agrees on.
Your assistant answers on every one of these at the same price. It only books jobs on the days your hours include, so tell us which side’s holidays you take.
| 2026 | 2027 | |
|---|---|---|
| Both sides of the border | ||
| New Year’s Day | Thursday 1 January | Friday 1 January |
| Australia Day | Monday 26 January | Tuesday 26 January |
| Good Friday | Friday 3 April | Friday 26 March |
| Easter Saturday | Saturday 4 April | Saturday 27 March |
| Easter Sunday | Sunday 5 April | Sunday 28 March |
| Easter Monday | Monday 6 April | Monday 29 March |
| Anzac Day | Saturday 25 April | Sunday 25 April |
| King’s Birthday | Monday 8 June | Monday 14 June |
| Christmas Day | Friday 25 December | Saturday 25 December, plus Monday 27 December |
| Boxing Day | Saturday 26 December, plus Monday 28 December | Sunday 26 December, plus Tuesday 28 December |
| Mildura only (Victoria) | ||
| Labour Day | Monday 9 March | Monday 8 March |
| Friday before the AFL Grand Final | Friday 25 September | The Friday before the 2027 Grand Final |
| Melbourne Cup | Tuesday 3 November | Tuesday 2 November |
| Buronga only (NSW) | ||
| Extra Anzac Day holiday | Monday 27 April | Monday 26 April |
| Labour Day | Monday 5 October | Monday 4 October |
From Business Victoria’s 2026 and 2027 public holiday pages and the NSW Government’s public holidays page, read October 2026. Mildura Rural City Council’s 2026 local holiday (Wednesday 7 October) covers only the area from Boinka west and south of Murray Sunset National Park, so Cup Day still applies in Mildura itself. The NSW list of local public holidays for 2026 and 2027 has nothing for Wentworth Shire. NSW’s Bank Holiday in August closes the banks but isn’t a public holiday. We add the next dates as they’re announced.
Labour Day is in March on the Mildura side and October on the Buronga side. Grand Final Friday and Cup Day are Victorian, so Buronga works through both. NSW has an extra Anzac Day holiday on the Monday after, in 2026 and 2027, and Victoria doesn’t.
Live on one side and work on the other? Text us the days you take off and your assistant won’t book jobs on them. It still answers on all of them, in case the hot water picks a holiday to give up.
Daylight saving started at 2am on Sunday 4 October 2026 and finishes at 3am on Sunday 4 April 2027, on both sides (Business Victoria and the NSW Government).
Which company your customer needs depends on which side of the border they’re on. The fault lines are for when the problem is on the network’s side, and licence checks split the same way.
| Mildura (Vic) | Buronga (NSW) | |
|---|---|---|
| Power | Powercor, 13 24 12, 24 hours | Essential Energy, 13 20 80, 24 hours |
| Water and sewer | Lower Murray Water, 1800 808 830, 24 hours | Wentworth Shire Council, (03) 5027 5027, after hours included |
| Licence checks | Energy Safe Victoria for electrical, the Building and Plumbing Commission for plumbing and building | Service NSW’s Verify.licence |
From Powercor’s Mildura and help pages, Essential Energy’s contact page, Lower Murray Water’s contact and about pages, Wentworth Shire Council’s water, power outage and contact pages, and the three regulators’ own pages, read October 2026. Gas in Mildura is Australian Gas Networks, on 1800 GAS LEAK (1800 427 532): its parent company lists Mildura among its Victorian networks. Wentworth Shire’s power outage page sends people to Essential Energy.
On Monday 21 September 2026 a car hit a power pole in Mildura and high voltage lines came into contact with low voltage ones. Powercor calls it one of the largest high voltage injection events it has seen on its network. Its crews checked more than 2,500 properties and replaced over 600 meters.
Where the crews found damaged wiring, the customer had to get their own electrician. Powercor’s steps: the electrician does a safety and compliance inspection and the repairs, sends Powercor a Certificate of Electrical Safety, then rings 1300 360 410 in business hours to arrange the reconnection.
A week like that is a lot of calls for one person in a meter box. Your assistant answers the ones you can’t, gets the address and what’s wrong, and texts you the urgent ones.
Wentworth Shire Council supplies homes in Buronga with raw water for outside and the garden, and filtered water for inside the house. The raw water is untreated river water and isn’t for drinking.
Properties on the raw supply have a brass Y or T connector with a mesh filter that needs cleaning now and then, and the council has a video and fact sheet on doing it. For a damaged filter screen, its number is (03) 5027 5027.
Buronga is also on Wentworth Shire’s sewer system. On the Mildura side, water and sewer belong to Lower Murray Water, which owns the meter and keeps it maintained. The owner has to keep it undamaged and easy to get to.
Building Commission NSW says that under the East Coast Electrician’s scheme, electricians from Victoria, Queensland and the ACT can be automatically recognised in NSW without having to notify the regulator.
For other licences, its working interstate page explains Automatic Mutual Recognition and when you need to notify Building Commission NSW before you start work in NSW. It sits on nsw.gov.au with the other building and trade licence pages.
Customers on the Mildura side check licences with Energy Safe Victoria or the Building and Plumbing Commission. On the Buronga side it’s Verify.licence. Send us your licence numbers and your assistant gives them to anyone who asks.
An electrician and a pool tech want different calls texted to them at night. Each trade page shows where we start.
The same price on both sides of the border. Pick the one for how many people work in the business.
Sole traders on the tools
A$299a month
About A$9.83 a day. Plus A$299 setup, once. Month to month.
Talk to the humansA small crew
A$449a month
Plus A$499 setup, once. Month to month.
Talk to the humansA bigger team with more phones ringing
A$799a month
Plus A$499 setup, once. Month to month.
Talk to the humansGo over your minutes or texts and it keeps answering: A$0.49 a minute and A$0.25 a text. It’s month to month, because 12 months is a big commitment to make to a robot. That’s the whole price. Nothing gets added on top. Questions? Ring us on 0468 075 000 or email hello@offsitemate.com.au.
No. We’re based in Wagga Wagga, NSW, and set tradies up anywhere in Australia by phone. Ring us on 0468 075 000 and a human answers.
Yes, at the same price. Cup Day is a Victorian holiday, so it applies in Mildura and not in Buronga. Your assistant answers on both sides and only books jobs on the days your hours include.
Yes. In the national numbering plan, Mildura landlines start (03) 50, (03) 40 or (03) 30. Your number stays with your phone company and forwards to your assistant’s own Australian mobile number. Landlines forward differently to mobiles, so ring us and we’ll sort it out with you and your provider.
It’s an AI assistant doing a virtual receptionist’s job. It answers as your business in an Australian voice, says it’s your assistant, takes the job details and books the work in.
No. It texts you emergencies straight away, then rings you. For everything else it takes their number and you ring back.
A sole trader pays A$299 a month for 100 minutes and 150 texts, plus A$299 once to set up. Teams of 2 to 4 pay A$449 a month and 5 to 10 pay A$799, with no GST added.
Ring us on the number below, or email. Either way, a human gets back to you.
0468 075 000Or email hello@offsitemate.com.au
