Trades
What you get
Resources
OffsiteMate
It picks up when the sander’s running, says it’s your assistant and gets the details. Sand and polish jobs, hybrid and carpet get booked for a measure and quote.
Ring our demo assistant
0485 000 166It’s set up as Mario’s Plumbing, a made-up plumber. Yours answers as your business, with your jobs and your prices.
See what your customer gets
Someone’s pulled up the carpet and found floorboards. Someone else wants hybrid through the whole house before the tenants move in. They ring while you’re on your knees with the sander going.
If it rings out, they ring the next flooring business on Google.
The assistant answers, asks what kind of floor, how many rooms and where, and books the measure and quote.
Put in your own numbers. It works out what missed calls are worth to you a month and a year.
All three come in Core. Same assistant, same knowledge of your business, whether they ring, miss you or text.
It picks up when you can’t, as your assistant, and gets the job details.
Emergencies come to you. The rest get booked for the morning.
Only at times you’re free, with a confirmation and a reminder.
The same assistant answers texts and the chat on your website.
Two follow-ups if they go quiet, then it stops.
Happy customers get your review link after the job.
Flooring doesn’t come with many emergencies, so nothing here wakes you up. It asks what the floor is, then books the measure.
“Is it sanding the boards you’ve got, or new flooring going down?”
You get the details by text, and the visit lands in your diary.
It answers from what you’ve told us: your services, your area, your prices. If it doesn’t know, it says so and takes their details.
Can we stay in the house while you do the floors?
It gives your answer, word for word.
When can we walk on it and put the furniture back?
It tells them your drying and curing times.
Do we need to move the furniture out first?
It gives your answer.
Can you lay hybrid over our old tiles?
It gives your usual answer, or books a time to look at the floor.
Examples. Yours use your own prices, services and suburbs.
Texts come from your business name, in plain words. No jokes, no robot voice. The emergency comes to you.
Missed call · 10:23am (example)
Hi, it’s Bec’s Flooring. Sorry we missed you, we’re on a job. What do you need done, and what suburb are you in?
Pulled the carpet up and there’s floorboards underneath. Want them sanded and polished. Lounge and hallway. Turvey Park.
Thanks. I’m Bec’s assistant. Are the boards in good nick, or are some damaged or gappy? I can book a time for Bec to come and have a look.
New measure: sand and polish in Turvey Park for Chloe, Tuesday 3:30pm. The details are in your calendar.
On ServiceM8 or Fergus? Connect it once. From then on it only offers customers times you’re actually free, and the jobs it books land straight in your schedule.
On something else? It books into Google Calendar, Outlook or a calendar on your phone instead. Tell us what you use and we’ll make it work.
Set up in days, not weeks. We do the setting up and test it with you, and you don’t touch any software.
You tell us what you do, your hours, your area and what counts as an emergency. Phone or text, whichever’s easier.
The text replies, the assistant and your calendar. You don’t touch any software.
We read what it says to your customers and fix it when it stuffs up. Want something changed? Text us.
The robot answers your phone. We set it up, keep an eye on it, and we’re the ones you ring when you want a human.
We don’t sell leads, and you won’t have to learn any software. If you want something changed, text us. We’ll only ring you when there’s a reason to.
Pick the one for how many people work in the business. Prices in Australian dollars.
Sole traders on the tools
A$299a month
About A$9.83 a day. Plus A$299 setup, once. Month to month.
Talk to the humansA small crew
A$449a month
Plus A$499 setup, once. Month to month.
Talk to the humansA bigger team with more phones ringing
A$799a month
Plus A$499 setup, once. Month to month.
Talk to the humansGo over your minutes or texts and it keeps answering: A$0.49 a minute and A$0.25 a text. It’s month to month, because 12 months is a big commitment to make to a robot. That’s the whole price. Nothing gets added on top. Questions? Ring us on 0468 075 000 or email hello@offsitemate.com.au.
Sort of. An answering service takes a message for you to deal with later. Ours answers as your assistant, gets the job details, books the routine work and texts you the urgent ones.
Yes, with your answers. Whether they can stay home, when they can walk on it and when the furniture goes back, it says what you’ve told us to say.
Floor sanding and polishing, recoats, staining, gap filling and board repairs, new solid and engineered timber, parquetry, hybrid, vinyl plank and sheet, laminate, carpet, floor prep and levelling, stairs and deck sanding. It answers from your services and prices, and books a time to measure and quote.
Yes. It tells them straight up it’s your assistant. If they want you, it takes their number and you ring them back.
Yes, any hour. During the day you can have it ring you first, so it only picks up when you don’t.
Yes. It only offers times you’re free in ServiceM8 or Fergus, and the job lands there by itself.
No. We set it up and keep it running. Job details come to you by text, and bookings show up in an app on your phone.
Text us. We read what it says to your customers, and we fix it.
A$299 a month and A$299 to set up, with 100 minutes and 150 texts included. Over that it’s A$0.49 a minute and A$0.25 a text. Month to month.
By a human. Ring us and we’ll set it up for your flooring business.
0468 075 000Or email hello@offsitemate.com.au