Missed-call text back for tradies
Miss a call and your customer gets a text from your business asking what they need. Their reply goes to the assistant, which books the job or texts you if it’s urgent.
Text the demo line
0485 000 166Mario’s Plumbing is made up. Text it “Hot water’s gone cold. Can someone come out this week?” and see what comes back.
- From your business name
- Replies answered for you
- Books the job
- Part of Core
What it sends
From your business name, in plain words, a few seconds after the missed call.
Missed call · 10:23am (example)
Hi, it’s Mario’s Plumbing. Sorry we missed you, we’re on a job. What do you need done, and what suburb are you in?
Hot water’s gone cold. Kooringal.
Thanks. I’m Mario’s assistant. We can get someone out Thursday at 8am or Friday at 1pm. Which suits?
Emergency: burst pipe in Kooringal. Sarah is waiting on your call.
How it works
A call goes unanswered
You’re on a job and let it ring, or it rang you first and you couldn’t pick up.
They get a text
From your business name, asking what they need and which suburb.
The assistant handles the reply
It answers questions, offers times you’re free and books the job.
You get the details
Booked jobs land in your calendar. Urgent ones get texted to you.
Text back or a receptionist?
Some tradies want every call to ring them first. The text back covers the ones they miss.
Others want the assistant to pick up straight away. Then nobody needs a text back, because nobody gets missed.
Core includes both. We set it up whichever way suits you, and change it when you ask.
What it costs
- It’s part of Core, from A$299 a month
- Texts come out of the 150, 450 or 1,100 included each month, depending on your size
- Over that, A$0.25 a text
Fair questions about missed-call text back
What is a missed call text back?
A text that goes to anyone whose call you didn’t answer, from your business name, asking what they need.
Who does the text come from?
Your business number and your business name, so they know who it is.
What happens when they reply?
The text assistant answers, books the job, or texts you if it’s urgent.
Can I change what it says?
Yes. Text us and we’ll change it.
Is it included?
Yes, it’s part of Core. The texts come out of your monthly allowance.
Set up in days, not weeks
We do the setting up and test it with you, and it’s answering within days. You don’t touch any software.
This phone is answered.
Ring us on the number below, or email. Either way, a human gets back to you.
0468 075 000Or email hello@offsitemate.com.au