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It picks up on Melbourne time, Cup Day included, says it’s your assistant, books the routine work and texts you the emergencies. We set it up over the phone from Wagga Wagga.
OffsiteMate’s AI receptionist picks up for Melbourne tradies any hour, every day, Victorian public holidays included, and costs the same on all of them. It tells callers it’s your assistant, gets the job details, books routine work at times you’re free and texts you emergencies straight away.
We’re based in Wagga Wagga, NSW, and set up tradies anywhere in Australia by phone. You never touch the software, and it’s live within a few days.
It’s A$299 a month for a sole trader, with 100 minutes and 150 texts included, plus A$299 once to set up.
The ABS counted 98,687 construction businesses in Greater Melbourne at 30 June 2025 (ABS Data by Region, read October 2026). Voicemail is how your customer meets the other 98,686.
You choose. It can ring you and only pick up when you don’t, or answer every call.
It answers as your business in an Australian voice, says it’s your assistant and tells callers the call may be recorded.
Name, suburb, what’s wrong and how urgent. Routine work gets booked into ServiceM8, Fergus, Google Calendar or Outlook at a time you’re free.
It texts you straight away, then rings you. It doesn’t put calls through. It takes their number and you ring back.
Victoria’s daylight saving runs from 2am on Sunday 4 October 2026 to 3am on Sunday 4 April 2027 (Business Victoria, read October 2026).
Your assistant goes by your local time, so bookings, reminders and the rule that a night-time text waits until 9am all follow the Victorian clock.
Wagga keeps the same time as Melbourne all year. Handy when we say we’ll ring you at 10.
Your assistant answers on every one of them at the same price, and only books jobs on a holiday if your hours include it. Victoria takes a day off for the footy. Hot water systems don’t.
| 2026 | 2027 | |
|---|---|---|
| New Year’s Day | Thursday 1 January | Friday 1 January |
| Australia Day | Monday 26 January | Tuesday 26 January |
| Labour Day | Monday 9 March | Monday 8 March |
| Good Friday | Friday 3 April | Friday 26 March |
| Saturday before Easter Sunday | Saturday 4 April | Saturday 27 March |
| Easter Sunday | Sunday 5 April | Sunday 28 March |
| Easter Monday | Monday 6 April | Monday 29 March |
| Anzac Day | Saturday 25 April | Sunday 25 April |
| King’s Birthday | Monday 8 June | Monday 14 June |
| Friday before the AFL Grand Final | Friday 25 September | Waits on the AFL schedule |
| Melbourne Cup | Tuesday 3 November | Tuesday 2 November |
| Christmas Day | Friday 25 December | Saturday 25 December, plus Monday 27 December |
| Boxing Day | Saturday 26 December, plus Monday 28 December | Sunday 26 December, plus Tuesday 28 December |
Dates from Business Victoria’s 2026 and 2027 public holiday pages, read October 2026. Anzac Day gets no extra day when it falls on a weekend. Cup Day is a holiday across Victoria unless a council outside metro Melbourne has arranged a local holiday instead, so in Melbourne it always applies.
Melbourne gets its power through five networks, its gas through three and its water from three retailers. Which one your customer needs depends on their street.
| Covers | Fault line | |
|---|---|---|
| Power | ||
| CitiPower and Powercor | One company running two networks, from Melbourne’s CBD to the South Australian border | CitiPower 13 12 80, Powercor 13 24 12 |
| Jemena | North-west greater Melbourne | 131 626 |
| United Energy | Melbourne’s east and south-east suburbs and the Mornington Peninsula | 132 099 |
| AusNet | Melbourne’s north and east, plus eastern and north-eastern Victoria | 13 17 99 |
| Gas | ||
| Multinet Gas | Melbourne’s inner and outer east, the Yarra Ranges and South Gippsland | 132 691 |
| Australian Gas Networks | North and south-eastern Melbourne, plus northern and eastern Victoria | 1800 427 532 (1800 GAS LEAK) |
| AusNet | Western Melbourne, Geelong and parts of western Victoria | 13 67 07 |
| Water and sewer | ||
| Greater Western Water | Melbourne and its western region | 13 44 99 |
| South East Water | Port Melbourne to Portsea, and about 30 km east of Pakenham | 132 812 |
| Yarra Valley Water | Wallan in the north to Warburton in the east | 13 27 62 |
From each company’s own site and Energy Safe Victoria’s electrical and gas emergency pages, read October 2026. Not sure which power network a street is on? CitiPower and Powercor’s site has a postcode locator for all of Victoria.
Yarra Valley Water and South East Water draw the line at the meter. Pipes on the house side belong to the property owner and need a licensed plumber. The meter and the street side are the water company’s.
Greater Western Water says that if a plumber finds a blocked sewer is in its network, the customer may get the plumber’s fee back in full, up to A$500.
Australian Gas Networks says its emergency crews make a leak safe but don’t repair appliances or the pipework inside a home. That part goes to a licensed gasfitter.
Your assistant takes the details and texts you anything urgent. Want it to point callers to one of these lines too? Text us and we’ll set it up.
Energy Safe Victoria licenses and registers every electrical tradesperson in Victoria. Plumbers and gasfitters are licensed by the Building and Plumbing Commission, which also registers builders. That’s the name the Victorian Building Authority trades under now.
Both keep a public register customers can search. Your assistant answers from what you’ve told us, so send us your licence number and it can give it to anyone who asks.
Energy Safe tells customers to insist on a Certificate of Electrical Safety when the job’s done. If you want the assistant to mention yours, tell us what to say.
Each trade page shows where we start: what counts as an emergency, and what can wait for a booking.
Pick the one for how many people work in the business.
Sole traders on the tools
A$299a month
About A$9.83 a day. Plus A$299 setup, once. Month to month.
Talk to the humansA small crew
A$449a month
Plus A$499 setup, once. Month to month.
Talk to the humansA bigger team with more phones ringing
A$799a month
Plus A$499 setup, once. Month to month.
Talk to the humansGo over your minutes or texts and it keeps answering: A$0.49 a minute and A$0.25 a text. It’s month to month, because 12 months is a big commitment to make to a robot. That’s the whole price. Nothing gets added on top. Questions? Ring us on 0468 075 000 or email hello@offsitemate.com.au.
No. We’re based in Wagga Wagga, NSW, and set up tradies anywhere in Australia by phone. Ring us on 0468 075 000 and a human answers.
Yes. It answers on every Victorian public holiday at the same price, Cup Day and Grand Final Friday included. It only books jobs on a holiday if your hours include it.
The AI kind. It answers as your business in an Australian voice and says it’s your assistant. People set it up and read what it says, and that’s us.
Yes. 03 is the landline area code for most of Victoria, Tasmania and parts of southern NSW, and your number stays with your phone company. It forwards to your assistant’s own Australian mobile number. A landline or phone system forwards differently to a mobile, so ring us and we’ll sort it out with you and your provider.
Ours costs the same anywhere in Australia: A$299 a month for a sole trader, with 100 minutes and 150 texts included, plus A$299 to set up. No GST added, month to month.
Ring us on the number below, or email. Either way, a human gets back to you.
0468 075 000Or email hello@offsitemate.com.au