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OffsiteMate
It picks up when you’re under a house, says it’s your assistant and gets the job details. Burst pipes get texted to you. Dripping taps get booked for Thursday.
Ring a plumber’s assistant
0485 000 166Mario’s Plumbing is made up. His phone is real. Ring it like a customer with a leak, or text it “Hot water’s gone cold”.
See what your customer gets
The hot water packs it in on a Sunday night. A pipe lets go while you’re halfway under someone else’s house. Your phone rings in your back pocket and you let it go.
Most people don’t leave a message any more. They ring the next plumber on Google, and by the time you’re off the tools they’ve booked that one.
You can’t answer every call and do the job. The assistant can answer every call while you do the job.
Put in your own numbers. It works out what missed calls are worth to you a month and a year.
All three come in Core. Same assistant, same knowledge of your business, whether they ring, miss you or text.
It picks up when you can’t, as your assistant, and gets the job details.
Emergencies come to you. The rest get booked for the morning.
Only at times you’re free, with a confirmation and a reminder.
The same assistant answers texts and the chat on your website.
Two follow-ups if they go quiet, then it stops.
Happy customers get your review link after the job.
This is the first thing it asks. You decide what counts as an emergency; this is where we start for plumbers.
“Is water or sewage coming out right now, or is the water off to the house?”
Then it rings you, so you can’t miss it.
You get the details by text, and the job lands in your diary.
It answers from what you’ve told us: your services, your area, your prices. If it doesn’t know, it says so and takes their details.
Is there a call-out fee?
It tells them your fee, word for word from what you gave us.
Can someone replace my hot water system this week?
It offers the times you’re free and books the one they pick.
My toilet won’t stop running. Is that urgent?
It asks if water’s coming out anywhere. If it isn’t, it books it in.
Do you come out to Lake Albert?
It checks your service area. If you don’t go there, it says so nicely.
Examples. Yours use your own prices, services and suburbs.
Texts come from your business name, in plain words. No jokes, no robot voice. The emergency comes to you.
Missed call · 10:23am (example)
Hi, it’s Mario’s Plumbing. Sorry we missed you, we’re on a job. What do you need done, and what suburb are you in?
Leaking under the kitchen sink. Kooringal.
Thanks. I’m Mario’s assistant. Is it dripping or running? I can book a time for Mario to come and look.
Emergency: burst pipe in Kooringal. Sarah is waiting on your call.
On ServiceM8 or Fergus? Connect it once. From then on it only offers customers times you’re actually free, and the jobs it books land straight in your schedule.
On something else? It books into Google Calendar, Outlook or a calendar on your phone instead. Tell us what you use and we’ll make it work.
Set up in days, not weeks. We do the setting up and test it with you, and you don’t touch any software.
You tell us what you do, your hours, your area and what counts as an emergency. Phone or text, whichever’s easier.
The text replies, the assistant and your calendar. You don’t touch any software.
We read what it says to your customers and fix it when it stuffs up. Want something changed? Text us.
The robot answers your phone. We set it up, keep an eye on it, and we’re the ones you ring when you want a human.
We don’t sell leads, and you won’t have to learn any software. If you want something changed, text us. We’ll only ring you when there’s a reason to.
Pick the one for how many people work in the business. Prices in Australian dollars.
Sole traders on the tools
A$299a month
About A$9.83 a day. Plus A$299 setup, once. Month to month.
Talk to the humansA small crew
A$449a month
Plus A$499 setup, once. Month to month.
Talk to the humansA bigger team with more phones ringing
A$799a month
Plus A$499 setup, once. Month to month.
Talk to the humansGo over your minutes or texts and it keeps answering: A$0.49 a minute and A$0.25 a text. It’s month to month, because 12 months is a big commitment to make to a robot. That’s the whole price. Nothing gets added on top. Questions? Ring us on 0468 075 000 or email hello@offsitemate.com.au.
Sort of. An answering service takes a message for you to deal with later. Ours answers as your assistant, gets the job details, books the routine work and texts you the urgent ones.
It asks. If water or sewage is coming out right now, or the water’s off to the house, it texts you straight away. A dripping tap gets a booking.
Burst and leaking pipes, blocked drains and toilets, hot water, dripping taps, running toilets and new fixtures, plus gas fitting if you do it. It answers from your services and prices, books the routine jobs and texts you the urgent ones.
Yes. It tells them straight up it’s your assistant. If they want you, it takes their number and you ring them back.
Yes, any hour. During the day you can have it ring you first, so it only picks up when you don’t.
Yes. It only offers times you’re free in ServiceM8 or Fergus, and the job lands there by itself.
No. We set it up and keep it running. Job details come to you by text, and bookings show up in an app on your phone.
Text us. We read what it says to your customers, and we fix it.
A$299 a month and A$299 to set up, with 100 minutes and 150 texts included. Over that it’s A$0.49 a minute and A$0.25 a text. Month to month.
By a human. Ring us and we’ll set it up for your plumbing business.
0468 075 000Or email hello@offsitemate.com.au