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OffsiteMate
It picks up when you’re on the saw, says it’s your assistant and finds out what the job is. A wobbly deck stair gets texted to you. New pergolas get booked for a quote.
Ring our demo assistant
0485 000 166It’s set up as Mario’s Plumbing, a made-up plumber. Yours answers as your business, with your jobs and your prices.
See what your customer gets
A deck to replace, a door that won’t close, a pergola before summer. The calls come while you’ve got a saw running.
If your phone rings out, they ring the next carpenter on Google, and that one gets the measure-up.
The assistant answers, gets the job details and the size, and books the quote visit.
Put in your own numbers and it adds up what the calls you miss are worth, by the month and the year.
All three come in Core. Same assistant, same knowledge of your business, whether they ring, miss you or text.
It picks up when you can’t, as your assistant, and gets the job details.
Emergencies come to you. The rest get booked for the morning.
Only at times you’re free, with a confirmation and a reminder.
The same assistant answers texts and the chat on your website.
Two follow-ups if they go quiet, then it stops.
Happy customers get your review link after the job.
This is the first thing it asks. You decide what counts as an emergency; this is where we start for carpenters.
“Is a deck, stair or handrail loose or unsafe right now?”
Then it rings you, so you can’t miss it.
You get the details by text, and the job lands in your diary.
It answers from what you’ve told us: your services, your area, your prices. If it doesn’t know, it says so and takes their details.
Is the quote free?
It tells them your answer, word for word.
Do you take on small jobs?
It checks what you’ve told us. If you do, it books one in.
Do I need council approval for a deck?
It tells them what you’ve told us to say, and books a time to look.
Do you supply the timber?
It gives your answer.
Examples. Yours use your own prices, services and suburbs.
Texts come from your business name, in plain words. No jokes, no robot voice. The emergency comes to you.
Missed call · 10:23am (example)
Hi, it’s Luke’s Carpentry. Sorry we missed you, we’re on a job. What do you need done, and what suburb are you in?
Our back deck has a few soft boards and the steps wobble. Lloyd.
Thanks. I’m Luke’s assistant. Roughly how big is the deck, and is it timber or composite? I can book a time for Luke to come and quote.
Urgent: deck stairs loose at a house in Lloyd. Karen is waiting on your call.
On ServiceM8 or Fergus? Connect it once. From then on it only offers customers times you’re actually free, and the jobs it books land straight in your schedule.
On something else? It books into Google Calendar, Outlook or a calendar on your phone instead. Tell us your setup and we’ll make it work.
It’ll be answering in a few days. We do the setting up and test it with you, and you don’t touch any software.
You tell us what you do, your hours, your area and which calls are emergencies. Phone or text, whichever’s easier.
The text replies, the assistant and your calendar. You don’t touch any software.
We read what it says to your customers and fix it when it stuffs up. Want something changed? Text us.
The robot answers your phone. We set it up, keep an eye on it, and we’re the ones you ring when you want a human.
We don’t sell leads, and you won’t have to learn any software. If you want something changed, text us. We’ll only ring you when there’s a reason to.
Pick the one for how many people work in the business. Prices in Australian dollars.
Sole traders on the tools
A$299a month
About A$9.83 a day. Plus A$299 setup, once. Month to month.
Talk to the humansA small crew
A$449a month
Plus A$499 setup, once. Month to month.
Talk to the humansA bigger team with more phones ringing
A$799a month
Plus A$499 setup, once. Month to month.
Talk to the humansGo over your minutes or texts and it keeps answering: A$0.49 a minute and A$0.25 a text. It’s month to month, because 12 months is a big commitment to make to a robot. That’s the whole price. Nothing gets added on top. Questions? Ring us on 0468 075 000 or email hello@offsitemate.com.au.
A message service writes it down and you ring back later. Ours answers as your assistant, sorts out what’s needed, books the routine work and texts you the urgent ones.
It asks. A loose or unsafe deck, stair or handrail gets texted to you straight away. A new pergola gets a quote visit.
Decks and deck repairs, pergolas and carports, doors and timber windows, wardrobes, skirting and architraves, stairs and balustrades, timber floors, renovation carpentry, kitchens, rot repairs, timber fences and gates, and small jobs. It answers from your services and prices, then books a time to look or quote.
Yes. It tells them straight up it’s your assistant. If they want you, it takes their number and you ring them back.
Yes, any hour. During the day you can have it ring you first, so it only picks up when you don’t.
Yes. It only offers times you’re free in ServiceM8 or Fergus, and the job lands there by itself.
No. We set it up and keep it running. Job details come to you by text, and bookings show up in an app on your phone.
Text us. We read what it says to your customers, and we fix it.
A$299 a month and A$299 to set up, with 100 minutes and 150 texts included. Over that it’s A$0.49 a minute and A$0.25 a text. Month to month.
By a human. Ring us and we’ll set it up for your carpentry business.
0468 075 000Or email hello@offsitemate.com.au