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Your Phones Covered (YPC) sells people who answer your phone, priced by the week, and Ellie, an AI receptionist that takes messages for A$29 a month. Ours is an AI assistant that books the job and answers your texts too, for A$299 a month as a sole trader.
If you only want a message taken, YPC costs less than us. Ellie is A$29 a month for unlimited calls. YPC’s Essential Solo plan, answered by its Australian team, is A$23 a week for 25 calls a month, before GST.
If you want the job booked on the call, missed calls texted back and customer texts answered at any hour, that’s ours. It’s A$299 a month for a sole trader, set up for you.
| OffsiteMate | YPC’s people | YPC’s Ellie AI | |
|---|---|---|---|
| Who answers | |||
| Who picks up | An AI assistant that says it’s your assistant | A receptionist, in your business name | An AI voice that tells callers it’s AI |
| Where calls are answered | Our assistant answers. Recordings and messages are stored with our software companies overseas, including the US | Its Australian team on Essential and Premium. Its Philippines-based staff on Value, and on every plan outside 8am to 6pm weekdays | Not stated on its AI page |
| Hours and after hours | |||
| Hours included | Any hour, every day, public holidays included | 8am to 6pm weekdays, local time (5pm in WA). Public holidays not included | 24/7, public holidays included |
| After hours | The same price as daytime | By agreement. Its pricing page says to contact them for details | Included |
| What you get | |||
| After each call | The job details by text, or a booking in your calendar | A message by email, or by text if you add it | A summary, recording and transcript by email |
| Puts the call through to you | No. It takes their number and you ring back. Emergencies come to you by text, then a call | Yes, if you add transfers. It introduces the caller first | Listed as an extra. Ask them |
| Booking jobs | |||
| Books the job | Yes, on every size, at times you’re free | With a diary management plan on top of the call plan | Diary bookings listed as an extra. Ask them |
| Job software | ServiceM8, Fergus, Google Calendar or Outlook | Any online booking system it can log into, it says | CRM sync listed as an extra |
| Texts and chat | |||
| Missed-call text back | Yes, from your business name | Not listed | Not listed |
| Customer texts and chat | Answers texts, your website chat, Facebook, Instagram and WhatsApp | Not on its price list. Its separate virtual assistant service lists live chat | Not listed. Email handling is an extra |
| Price, before GST | |||
| Monthly price | A$299 for a sole trader, A$449 for 2 to 4 people, A$799 for 5 to 10. No GST added | By the week. Essential Solo: A$23 a week for 25 calls a month. Value Solo: A$9 a week for 20 | A$29 a month. GST not stated |
| Per call | Not per call. 100, 300 or 750 minutes are included, then A$0.49 a minute | Calls aren’t timed. Over the plan, A$4.90 a call on Essential, A$2.90 on Value. Sales calls, wrong numbers and hang-ups are free | Unlimited calls, for normal small business use |
| Getting started | |||
| Setup | A$299 for a sole trader, A$499 for a team. Live within a few days | Not on its price list. Answering within a day, it says | No setup fee, and free onboarding for a limited time. Ready in a day or two |
| Your number | Keep it, and forward calls to your assistant’s Australian mobile number | Forward yours, or use one it gives you. Taking its number with you can cost A$299 plus GST, if it agrees | Forward yours, or use a local or 1300 number it gives you |
| Contract | Month to month | No lock-in, its pricing page says. Its terms set a two-month minimum and at least 28 days’ notice | Cancel any time, no contract |
| Trial | No trial. Ring our demo on 0485 000 166 any time | Free for 7 days or 100 calls, whichever comes first, for businesses it accepts | 14 days free, no card needed |
| Who you ring | Us, on 0468 075 000. A person answers | Its 1300 number, or email. Based in Pymble, NSW | The same 1300 number |
Your Phones Covered details are from its pricing, terms, AI receptionist, phone answering, diary management, free trial and about pages, read on 12 October 2026. Its people plans are priced before GST. Check theirs before you decide; they change.
Every size books jobs on the call. At YPC it’s a diary plan on top of the call plan, or an Ellie extra you ask them about.
Missed-call texts, the text assistant, website chat, Facebook, Instagram and WhatsApp come with every size. They’re not on YPC’s price list or its Ellie page.
After the job it asks how it went and sends happy customers your Google review link. That isn’t listed on YPC’s site.
If you want a real person answering in business hours and you’re happy to ring callers back, YPC’s people plans cost less than ours. Essential Solo is A$23 a week, about A$100 a month, before GST, answered by its Australian team.
If a message in your inbox is all you need, Ellie is the cheaper robot. A$29 a month gets you a recording and transcript of every call.
If you want routine jobs booked on the call, missed calls texted back and your messages answered, all set up for you, that’s us.
Pick the one for how many people work in the business.
Sole traders on the tools
A$299a month
About A$9.83 a day. Plus A$299 setup, once. Month to month.
Talk to the humansA small crew
A$449a month
Plus A$499 setup, once. Month to month.
Talk to the humansA bigger team with more phones ringing
A$799a month
Plus A$499 setup, once. Month to month.
Talk to the humansGo over your minutes or texts and it keeps answering: A$0.49 a minute and A$0.25 a text. It’s month to month, because 12 months is a big commitment to make to a robot. That’s the whole price. Nothing gets added on top. Questions? Ring us on 0468 075 000 or email hello@offsitemate.com.au.
Its people plans are priced by the week, before GST. On Essential, answered by its Australian team, they run from A$7 a week for 4 calls a month to A$199 a week for 255, and Solo is A$23 a week for 25. On Value, answered by its Manila team, Solo is A$9 a week for 20 calls. Ellie, its AI receptionist, is A$29 a month. Prices from its own pages, 12 October 2026.
Yes. Your Phones Covered Pty Ltd is in Pymble, NSW, and says it started in 2010. Its terms say Essential and Premium plans are answered by Australian-based staff, and Value plans and calls outside standard hours by its Philippines-based staff.
Its people plans cover 8am to 6pm weekdays in your time zone (8am to 5pm in WA), without public holidays. Weekends and 24/7 are available by agreement, and its terms say that cover comes from its Philippines-based staff. Ellie answers 24/7. Ours answers at night for the same monthly price.
An AI that answers your calls 24/7, says it’s AI, takes the caller’s name, contact details and reason, and emails you a summary, recording and transcript. It’s A$29 a month for unlimited calls on what YPC calls a fair go basis, with 14 days free. Transfers, diary bookings and CRM sync are listed as extras to ask about.
Its pricing page says no lock-in contracts. Its terms say you can’t give notice in your first month, so the shortest stay is two months, and notice is at least 28 days. If you keep forwarding calls after the free trial without picking a plan, its terms charge them at its highest published extra rate. Ellie’s page says cancel any time, no contract.
Its website shows a 4.9 star Google rating and links to its Google reviews.
Ring us on the number below, or email. Either way, a human gets back to you.
0468 075 000Or email hello@offsitemate.com.au