Your booking rules
It only offers times you’re free, inside rules we set with you. Text us to change any of them.
The rules we set with you
- The days and hours it can offer
- How long a job takes
- The gap between jobs
- Days you’re off
- Which calendar takes the bookings: ServiceM8, Fergus, Google Calendar or Outlook
- Another calendar to check for clashes, like the family one
How it books
It checks your calendar
Before it offers anything.
It offers the free times
Inside your hours, with the gap you asked for.
They pick one
And get a confirmation by text.
It lands in your calendar
With the customer’s name, number and what the job is.
Jobs that need a look first
If a job needs a quote, it books a time for you to come and look.
Emergencies don’t wait for a booking. Those get texted to you straight away, then it rings you.
Good rules to start with
- Leave travel time between jobs
- Keep an hour or two clear each day for the emergencies
- Put school pickup in the family calendar, so it never books over it
- Don’t offer Saturdays if you don’t want Saturdays
Fair questions about booking rules
Could it book over another job?
No. It checks first and only offers the gaps.
How long does each job get?
However long you tell us a typical job takes, plus the gap you want between jobs.
Does it book public holidays?
Only if your hours include them. Text us your days off.
Can I see what it booked?
Yes. Every booking is in your calendar, and in the app on your phone.
Will it offer time I’ve blocked out?
No. Anything already in your calendar, including blocked-out time, isn’t offered.
Can it book on weekends?
Only if your hours include them. Text us if they change.
I’m off next week.
Text us the dates. It won’t book jobs on them.
This phone is answered.
Ring us on the number below, or email. Either way, a human gets back to you.
0468 075 000Or email hello@offsitemate.com.au