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OffsiteMate
It picks up when you’re under a car, says it’s your assistant and gets the make, model and year. Services get booked. A car that won’t start gets texted to you.
Ring our demo assistant
0485 000 166It’s set up as Mario’s Plumbing, a made-up plumber. Yours answers as your business, with your jobs and your prices.
See what your customer gets
A service booking, a noise someone wants looked at, a car that won’t start in the driveway. You’re under the hoist for most of them.
Somebody has to put the spanner down to answer it, and every time they do, the job on the hoist waits.
The assistant answers, gets the make, model and year, and books the service while you keep working.
Put in your own numbers. It works out what missed calls are worth to you a month and a year.
All three come in Core. Same assistant, same knowledge of your business, whether they ring, miss you or text.
It picks up when you can’t, as your assistant, and gets the job details.
Emergencies come to you. The rest get booked for the morning.
Only at times you’re free, with a confirmation and a reminder.
The same assistant answers texts and the chat on your website.
Two follow-ups if they go quiet, then it stops.
Happy customers get your review link after the job.
This is the first thing it asks. You decide what counts as urgent; this is where we start for mechanics.
“Has the car stopped, won’t it start, or is it overheating?”
Then it rings you, so you can’t miss it.
You get the details by text, and the job lands in your diary.
It answers from what you’ve told us: your services, your area, your prices. If it doesn’t know, it says so and takes their details.
Will servicing with you keep my new-car warranty?
It gives your answer, word for word from what you gave us.
Will you ring before doing extra work?
It tells them how you handle extra work.
How long will you have the car?
It gives your usual turnaround.
Do you work on my make?
It checks the makes you’ve told us about.
Examples. Yours use your own prices, services and suburbs.
Texts come from your business name, in plain words. No jokes, no robot voice. The emergency comes to you.
Missed call · 10:23am (example)
Hi, it’s Sam’s Mechanical. Sorry we missed you, we’re on a job. What do you need done, and what’s the car?
Car’s due for a service and the brakes have started squealing. Mount Austin.
Thanks. I’m Sam’s assistant. What’s the make, model and year? I can book it in and let Sam know about the brakes.
Urgent: car won’t start at home in Mount Austin. Jess is waiting on your call.
On ServiceM8 or Fergus? Connect it once. From then on it only offers customers times you’re actually free, and the jobs it books land straight in your schedule.
Using workshop software instead? It books into a calendar on your phone, and if you tell us what you use, we’ll make it work.
Set up in days, not weeks. We do the setting up and test it with you, and you don’t touch any software.
You tell us what you do, your hours, your area and what counts as an emergency. Phone or text, whichever’s easier.
The text replies, the assistant and your calendar. You don’t touch any software.
We read what it says to your customers and fix it when it stuffs up. Want something changed? Text us.
The robot answers your phone. We set it up, keep an eye on it, and we’re the ones you ring when you want a human.
We don’t sell leads, and you won’t have to learn any software. If you want something changed, text us. We’ll only ring you when there’s a reason to.
Pick the one for how many people work in the business. Prices in Australian dollars.
Sole traders on the tools
A$299a month
About A$9.83 a day. Plus A$299 setup, once. Month to month.
Talk to the humansA small crew
A$449a month
Plus A$499 setup, once. Month to month.
Talk to the humansA bigger team with more phones ringing
A$799a month
Plus A$499 setup, once. Month to month.
Talk to the humansGo over your minutes or texts and it keeps answering: A$0.49 a minute and A$0.25 a text. It’s month to month, because 12 months is a big commitment to make to a robot. That’s the whole price. Nothing gets added on top. Questions? Ring us on 0468 075 000 or email hello@offsitemate.com.au.
Sort of. An answering service takes a message for you to deal with later. Ours answers as your assistant, gets the job details, books the routine work and texts you the urgent ones.
Yes. It asks the make, model and year, offers the times you’re free and books it in.
Servicing and logbook services, brakes, suspension and steering, tyres and wheel alignments, roadworthies, air con that isn’t cold, and cars that won’t start. It answers from your services and prices, books the routine jobs and texts you the urgent ones.
Yes. It tells them straight up it’s your assistant. If they want you, it takes their number and you ring them back.
Yes, any hour. During the day you can have it ring you first, so it only picks up when you don’t.
It books into ServiceM8 or Fergus at times you’re free, or into your calendar. Using other workshop software? Tell us which and we’ll make it work.
No. We set it up and keep it running. Job details come to you by text, and bookings show up in an app on your phone.
Text us. We read what it says to your customers, and we fix it.
A$299 a month and A$299 to set up, with 100 minutes and 150 texts included. Over that it’s A$0.49 a minute and A$0.25 a text. Month to month.
By a human. Ring us and we’ll set it up for your workshop.
0468 075 000Or email hello@offsitemate.com.au