Your customers trust you. We look after that.
How we handle your business’s details and your customers’ details, in plain words.
Four things we stick to
Your customers aren’t for sale
Their details run your service and nothing else. We don’t sell leads, and we don’t pass your customers to anyone.
Connections use their own sign-in
ServiceM8, Fergus, Google, Microsoft and Facebook connect through their own sign-in, so we never need those passwords.
You decide what’s urgent
You tell us what counts as an emergency. Those come to you straight away, and the rest wait for you.
It says it’s an assistant
On every call and message. It never pretends to be you or anyone else.
Australian privacy law
OffsiteMate is an Australian business (ABN 67 165 416 123). We handle personal information in line with the Australian Privacy Principles.
You can ask what we hold about your business or your customers, and ask us to fix it or delete it.
Honest calls, and what we keep
The assistant says it’s your assistant at the start of every call, and tells callers the call may be recorded.
Recordings are deleted automatically after 90 days. Transcripts and messages stay while you’re with us, so you can look back on what was said.
When you leave, you have 30 days to ask for a copy. Then we delete it.
Questions we’re happy to answer
Ring us on 0468 075 000 or email hello@offsitemate.com.au. A human answers.
The fine print
This phone is answered.
Ring us on the number below, or email. Either way, a human gets back to you.
0468 075 000Or email hello@offsitemate.com.au