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Dream Admin is a Goulburn admin firm whose people answer your phone in business hours, charged by the call or by the minute. Ours is an AI assistant that answers any hour and books the job, for A$299 a month as a sole trader.
If you want a person on the phone during business hours and you don’t get many calls, Dream Admin costs less. Its message plans start at A$28 a month plus A$2.95 a call, before GST.
If you want calls answered at night and on weekends, and routine jobs booked while the customer is still on the line, that’s what ours does. It’s A$299 a month for a sole trader, with 100 minutes and 150 texts included and no GST added.
| OffsiteMate | Dream Admin | |
|---|---|---|
| Who answers | ||
| Who picks up | An AI assistant that says it’s your assistant | A person on its reception team, following a call handling guide for your business |
| Where calls are answered | Our assistant answers. Recordings and messages are stored with our software companies overseas, including the US | Its Goulburn office in NSW. Its privacy policy says some of its software providers store data overseas, mostly in the US |
| Hours and after hours | ||
| Hours | Any hour, every day, public holidays included | 7am to 6pm AEDT, from its February 2026 newsletter |
| After hours | The same price as daytime. Emergencies are texted to you, then it rings you | Its 2020 FAQ says after-hours calls go to a voicemail its team checks the next business day. Extra cover can be arranged |
| What you get | ||
| After each call | The job details by text, or a booking in your calendar | A message by email or text |
| Details taken | Name, suburb, what’s wrong and how urgent it is, plus anything you want asked | 3 on Bronze, 5 on Silver, 11 on Gold and Platinum |
| Puts the call through to you | No. It takes their number and you ring back. Emergencies come to you by text, then a call | Yes, on Gold and Platinum |
| Booking jobs | ||
| Books the job | Yes, on every size, at times you’re free | Appointment scheduling is listed on Platinum |
| Job software | ServiceM8, Fergus, Google Calendar or Outlook | ServiceM8, Tradify, AroFlo and simPRO are on its software list, with others |
| Quote request follow-ups | Two texts, then it stops | Listed as a reception task |
| Texts and chat | ||
| Missed-call text back | Yes, from your business name | Not listed on its site |
| Customer texts and chat | Answers texts, your website chat, Facebook, Instagram and WhatsApp | A 2021 article lists replying to texts. Website chat isn’t listed |
| Price, before GST | ||
| Monthly fee | A$299 for a sole trader, A$449 for 2 to 4 people, A$799 for 5 to 10. No GST added | A$28 on Bronze, A$35 on Silver, A$52 on Gold and Platinum |
| Per call | Not per call. 100, 300 or 750 minutes are included, then A$0.49 a minute | A$2.95 a call on Bronze, A$3.90 on Silver, A$2.99 a minute on Gold and Platinum |
| Getting started | ||
| Setup | A$299 for a sole trader, A$499 for a team. Live within a few days | Fee not listed. Its 2020 guide says setup usually takes 3 to 5 days |
| Your number | Keep it, and forward calls to your assistant’s Australian mobile number | Forward it to a dedicated line it sets up for you |
| Contract | Month to month | Not stated for its per-call plans. Its hours-based packages are 6-month contracts |
| Trial | No trial. Ring our demo on 0485 000 166 any time | None listed. It offers a free, no-obligation consultation |
| Who you ring | Us, on 0468 075 000. A person answers | Its office in Goulburn, NSW |
Dream Admin details are from its virtual reception, why work with us, software and privacy pages, its February 2026 newsletter and its December 2020 virtual reception guides, all read on 12 October 2026. Its prices are before GST. Check theirs before you decide; they change.
Any hour, every day, at the same price. Dream Admin’s reception team works 7am to 6pm AEDT, according to its February 2026 newsletter.
Every size books jobs. Of Dream Admin’s per-call plans, only Platinum lists appointment scheduling, at A$2.99 a minute.
Missed-call texts, website chat and Google review requests come with every size. None of the three is listed on Dream Admin’s site.
If you want a real person on every call in business hours, and you’re happy to ring people back, Dream Admin is a fair pick. At 50 calls a month it’s A$175.50 on Bronze or A$230 on Silver, before GST. Ours is A$299.
It also suits you if you want calls put through to you, payments taken over the phone, or the same people doing your bookkeeping and payroll. Our assistant can’t do your BAS. Dream Admin’s bookkeepers can.
If you want the phone answered at any hour, routine jobs booked and only real emergencies sent to you, that’s us.
Pick the one for how many people work in the business.
Sole traders on the tools
A$299a month
About A$9.83 a day. Plus A$299 setup, once. Month to month.
Talk to the humansA small crew
A$449a month
Plus A$499 setup, once. Month to month.
Talk to the humansA bigger team with more phones ringing
A$799a month
Plus A$499 setup, once. Month to month.
Talk to the humansGo over your minutes or texts and it keeps answering: A$0.49 a minute and A$0.25 a text. It’s month to month, because 12 months is a big commitment to make to a robot. That’s the whole price. Nothing gets added on top. Questions? Ring us on 0468 075 000 or email hello@offsitemate.com.au.
On 12 October 2026 its plans were, before GST: Bronze A$28 a month plus A$2.95 a call, Silver A$35 plus A$3.90 a call, and Gold and Platinum A$52 plus A$2.99 a minute. Its hours-based packages run from A$157.50 for 2 hours to A$1,024 for 15 hours, on a 6-month contract.
For message taking at low call numbers, yes. 50 calls a month comes to A$175.50 on its Bronze plan before GST, against A$299 for our sole trader plan. Ours books the job and answers nights and weekends for that price.
Its February 2026 newsletter gives its reception hours as 7am to 6pm AEDT. Its 2020 FAQ says calls outside business hours go to a voicemail its team checks the next business day, and extra cover can be arranged. Its December 2025 newsletter said it was closed from 5pm on 19 December to 8:30am on 5 January.
Goulburn, NSW. It says its team is 100% Australian-based and works from its Goulburn office, and it takes on clients across Australia. We’re in Wagga Wagga and set tradies up by phone, wherever they work.
Its software list includes ServiceM8, Tradify, AroFlo and simPRO, and it calls itself a ServiceM8 partner. On its per-call plans, appointment scheduling is listed on Platinum. Ours books into ServiceM8, Fergus, Google Calendar or Outlook on every size.
On its own website, which has a reviews page and an awards page. It says it was named 2024 business service champion at the Australian Small Business Champion awards.
Ring us on the number below, or email. Either way, a human gets back to you.
0468 075 000Or email hello@offsitemate.com.au