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OffsiteMate
It picks up when you’re on the end of a lounge, says it’s your assistant and gets the move details. House moves, pianos and Marketplace pick-ups get booked in.
Ring our demo assistant
0485 000 166It’s set up as Mario’s Plumbing, a made-up plumber. Yours answers as your business, with your jobs and your prices.
See what your customer gets
Settlement’s on Friday and they’ve only just thought about a truck. The calls come while you’re backing into a driveway or carrying a lounge up two flights of stairs.
If it rings out, they ring the next removalist on Google and book whoever answers.
The assistant answers, asks where from, where to, how big the place is and the date, and books the job or the quote.
Put in your own numbers. It works out what missed calls are worth to you a month and a year.
All three come in Core. Same assistant, same knowledge of your business, whether they ring, miss you or text.
It picks up when you can’t, as your assistant, and gets the job details.
Emergencies come to you. The rest get booked for the morning.
Only at times you’re free, with a confirmation and a reminder.
The same assistant answers texts and the chat on your website.
Two follow-ups if they go quiet, then it stops.
Happy customers get your review link after the job.
Removals don’t come with emergencies, so nothing here wakes you up. It asks what’s moving and when, then books it.
“Is it a whole house, a few items, or something heavy like a piano?”
You get the details by text, and the move lands in your diary.
It answers from what you’ve told us: your services, your area, your prices. If it doesn’t know, it says so and takes their details.
How far ahead do I need to book?
It gives your usual answer, and offers the dates you’ve got free.
Do you charge by the hour or a set price?
It tells them how you price, word for word, including travel and minimums.
Are my things insured on the truck?
It gives your answer, word for word.
We’ve got stairs at the new place. Does that cost more?
It gives your answer and notes the stairs on the booking.
Examples. Yours use your own prices, services and suburbs.
Texts come from your business name, in plain words. No jokes, no robot voice. The emergency comes to you.
Missed call · 10:23am (example)
Hi, it’s Mick’s Removals. Sorry we missed you, we’re on a job. Where are you moving from and to, and when?
3 bedroom house, Tatton to Lake Albert, Saturday the 28th. Fridge is huge and there’s a piano.
Thanks. I’m Mick’s assistant. Is the piano an upright, and are there stairs at either place? I’ll check the 28th and book you in.
New booking: 3 bedroom house and a piano, Tatton to Lake Albert, Saturday the 28th at 7am. Emma’s details are in your calendar.
On ServiceM8 or Fergus? Connect it once. From then on it only offers customers times you’re actually free, and the jobs it books land straight in your schedule.
On something else? It books into Google Calendar, Outlook or a calendar on your phone instead. Tell us what you use and we’ll make it work.
Set up in days, not weeks. We do the setting up and test it with you, and you don’t touch any software.
You tell us what you do, your hours, your area and what counts as an emergency. Phone or text, whichever’s easier.
The text replies, the assistant and your calendar. You don’t touch any software.
We read what it says to your customers and fix it when it stuffs up. Want something changed? Text us.
The robot answers your phone. We set it up, keep an eye on it, and we’re the ones you ring when you want a human.
We don’t sell leads, and you won’t have to learn any software. If you want something changed, text us. We’ll only ring you when there’s a reason to.
Pick the one for how many people work in the business. Prices in Australian dollars.
Sole traders on the tools
A$299a month
About A$9.83 a day. Plus A$299 setup, once. Month to month.
Talk to the humansA small crew
A$449a month
Plus A$499 setup, once. Month to month.
Talk to the humansA bigger team with more phones ringing
A$799a month
Plus A$499 setup, once. Month to month.
Talk to the humansGo over your minutes or texts and it keeps answering: A$0.49 a minute and A$0.25 a text. It’s month to month, because 12 months is a big commitment to make to a robot. That’s the whole price. Nothing gets added on top. Questions? Ring us on 0468 075 000 or email hello@offsitemate.com.au.
Sort of. An answering service takes a message for you to deal with later. Ours answers as your assistant, gets the job details, books the routine work and texts you the urgent ones.
Yes. It asks how many bedrooms, the big or awkward items, and the stairs and access at both ends, and puts it all on the booking so your quote matches the job.
House and unit moves, country and interstate moves, office moves, small moves and single items, furniture pick-ups and deliveries, pianos, pool tables and safes, packing and unpacking, boxes, storage and backloads. It answers from your services and prices, and books the move or a time to quote.
Yes. It tells them straight up it’s your assistant. If they want you, it takes their number and you ring them back.
Yes, any hour. During the day you can have it ring you first, so it only picks up when you don’t.
Yes. It only offers times you’re free in ServiceM8 or Fergus, and the job lands there by itself.
No. We set it up and keep it running. Job details come to you by text, and bookings show up in an app on your phone.
Text us. We read what it says to your customers, and we fix it.
A$299 a month and A$299 to set up, with 100 minutes and 150 texts included. Over that it’s A$0.49 a minute and A$0.25 a text. Month to month.
By a human. Ring us and we’ll set it up for your removals business.
0468 075 000Or email hello@offsitemate.com.au