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OfficeHQ sells receptionists, and an AI with people behind it, by the call or the minute. Ours is an AI assistant that books the job, for one monthly price.
OfficeHQ is an Australian answering service run from the Sunshine Coast. Its receptionists start at A$25 a month plus A$2.50 a call, and its AI plan at A$20 a month for 10 calls, both before GST. OffsiteMate is an AI assistant for tradies, A$299 a month for a sole trader, set up for you.
For a few calls a month, OfficeHQ costs less. Its cheaper plans take a message, and booking is a separate per-minute plan. Ours books the routine jobs, texts you the emergencies and texts back missed calls, with nothing extra at night.
| OffsiteMate | OfficeHQ | |
|---|---|---|
| Who answers | ||
| Who picks up | An AI assistant, answering as your business | A receptionist. Or on MyAI Receptionist, an AI that hands over to a person when it’s stuck or the caller asks |
| Hours | ||
| When it answers | Any hour, every day | 8am to 6pm weekdays, unless you turn on after-hours answering. Its AI answers any hour |
| After-hours cost | Nothing extra | A$0.60 a call on MessageExpress, A$1.00 on MyReceptionist, A$0.80 a minute on MyAssistant and MyDiary, outside 8am to 6pm weekdays and on national public holidays. None listed for MyAI |
| On the call | ||
| What you get | The job details by text, or a booking in your calendar | A message by email, SMS or WhatsApp after each call |
| Books the job | Yes, on every size, at times you’re free, into ServiceM8, Fergus, Google Calendar or Outlook | On MyDiary plans, into your calendar or job software, ServiceM8 and Google Calendar included |
| Emergencies | Texted to you straight away, then it rings you | It can quote your call-out fee, then transfer the call or alert your on-call person. Full escalation is on MyAssistant and MyDiary |
| Puts calls through to you | No. It takes their number and you ring back | Yes, from MyReceptionist up (A$0.40 a transfer there), and on MyAI. Not on MessageExpress |
| Texts and chat | ||
| Missed-call text back | Yes, from your business name | Not on its site |
| Replies to texts and website chat | Yes, plus Facebook, Instagram and WhatsApp messages | Not on its site. Its messages go to you, not your customers |
| Reminders and reviews | A reminder the day before, and your Google review link to happy customers | Reminder calls on MyAssistant plans. Review requests aren’t on its site |
| Price and setup | ||
| Plans | A$299, A$449 or A$799 a month by team size, with 100, 300 or 750 minutes and 150, 450 or 1,100 texts. No GST added | MyAI Receptionist from A$20 a month for 10 calls. MessageExpress from A$25 plus A$2.50 a call. MyReceptionist from A$33 plus A$3.89 a call. MyAssistant and MyDiary from A$49 plus A$2.99 a minute. All plus GST, and unused calls expire each month |
| Going over | A$0.49 a minute and A$0.25 a text | A$1.50 a call on MyAI, A$2.35 to A$3.99 a call on its message and receptionist plans, A$2.90 to A$2.99 a minute on MyAssistant and MyDiary |
| Other charges | Only WhatsApp’s own fees, if you use WhatsApp | A$0.10 for each text to each mobile on your list (the first one is free on MessageExpress), and A$0.10 a WhatsApp message. MyAI calls passed to a person are charged at a rate its terms don’t name |
| Setup fee | A$299 for a sole trader, A$499 for a team | None on MessageExpress or MyReceptionist. MyAssistant from A$50 and MyDiary from A$99 |
| Who sets it up | We do, after a chat, live within a few days. You never touch the software | A few minutes online on its message plans, by you or its team. MyAssistant, MyDiary and MyAI get a setup with its team |
| Contract | Month to month. Cancel and it runs to the end of the paid month | Month to month, with three days’ notice before your renewal date. Prepaid fees aren’t refunded |
| Free trial | No. Ring our demo on 0485 000 166 any time | 7 days, no credit card, on MyReceptionist. Its AI page offers 7 days too |
| Who’s behind it | ||
| Where calls are answered | By the AI assistant. Recordings and messages are stored with the software companies we use, overseas, including in the United States | Mostly on the Sunshine Coast. At busy times, overflow goes to its offices in places like New Zealand, the UK and the US |
| Who you ring | Us in Wagga Wagga, NSW, on 0468 075 000. A person answers | Its customer service team, on a 1300 number or by email |
OfficeHQ details are from its own pricing, plan, AI, trades, FAQ and terms pages, read on 12 October 2026. Check theirs before you decide; they change.
Ours books into ServiceM8, Fergus, Google Calendar or Outlook on every plan. OfficeHQ books on its per-minute MyDiary plan.
Same monthly price at any hour. OfficeHQ’s message and receptionist plans add A$0.60 to A$1.00 a call outside 8am to 6pm weekdays.
Missed-call texts, text and chat replies, reminders and review requests come with every size. OfficeHQ’s site doesn’t list them.
If you want a real person on every call, pick OfficeHQ. Ours is an AI assistant and says so.
If your phone only rings now and then, it’s much cheaper. Fifty calls a month is A$75 on MyAI Receptionist 50, A$115 on MessageExpress 50 or A$185 on MyReceptionist 50, before GST and any after-hours extras. Ours is A$299 for a sole trader, with 100 minutes included.
If you want calls put through to you or the crew, its MyReceptionist plans announce the caller and transfer them. Ours takes the number and you ring back.
If you want the job booked on the call and the missed calls texted back, set up for you, that’s us.
Pick the one for how many people work in the business.
Sole traders on the tools
A$299a month
About A$9.83 a day. Plus A$299 setup, once. Month to month.
Talk to the humansA small crew
A$449a month
Plus A$499 setup, once. Month to month.
Talk to the humansA bigger team with more phones ringing
A$799a month
Plus A$499 setup, once. Month to month.
Talk to the humansGo over your minutes or texts and it keeps answering: A$0.49 a minute and A$0.25 a text. It’s month to month, because 12 months is a big commitment to make to a robot. That’s the whole price. Nothing gets added on top. Questions? Ring us on 0468 075 000 or email hello@offsitemate.com.au.
On 12 October 2026 its AI plan started at A$20 a month for 10 calls, and a receptionist taking messages at A$25 a month plus A$2.50 a call. Transfers start at A$33 plus A$3.89 a call, and booking at A$49 plus A$2.99 a minute, with setup from A$99. All are before GST, and after-hours calls, texts and transfers cost extra.
Mostly. It says about 90% of its receptionists are on the Sunshine Coast, and busy-time overflow goes to its offices in places like New Zealand, the UK and the US. Ours is answered by an AI assistant, not a person.
Both answer with AI at any hour. Theirs takes messages and transfers calls, with a live receptionist to take over, and its FAQ says callers won’t know it’s AI unless you want them to. Ours always says it’s your assistant, books routine jobs and texts you emergencies. When a caller wants you, you ring back.
Yes. Seven days with no credit card, on its MyReceptionist plan, and its AI page offers seven days too. Ours has no trial, but you can ring the demo on 0485 000 166 at any hour. It answers as Mario’s Plumbing, a made-up plumber.
Yes. It tells them straight up it’s your assistant. If they want you, it takes their number and you ring them back.
No. It’s month to month, because 12 months is a big commitment to make to a robot.
Ring us on the number below, or email. Either way, a human gets back to you.
0468 075 000Or email hello@offsitemate.com.au