OffsiteMate vs ServiceM8’s AI Phone Agent

Both answer the phone with AI. The difference is who sets it up, and whether the job actually gets booked.

Side by side

	OffsiteMate	ServiceM8 Phone Agent
Books the job	Books a real time. It only offers times you’re free in ServiceM8, and the job lands there by itself	Fills in an enquiry form; you ring back to book
Who sets it up	We do, from your business, then we read what it says and fix it	You write the FAQs and test-call it until it behaves
What it knows	What we put in from your website and our chat, kept up to date	Only the FAQs you type in
Missed-call text back	Yes	Not found in their help pages
Texts and website chat	The assistant replies and books from them	Texting is done by a person
Your phone	Can ring your normal mobile first, then the assistant picks up	Calls run through ServiceM8’s internet phone app
Support	Real people on 0468 075 000	Chat
Price	A$299 a month and A$299 setup for a sole trader, 100 minutes and 150 texts	A$49 a month on top of a ServiceM8 plan

ServiceM8 details are from ServiceM8’s own help and pricing pages, read 11 Oct 2026. Check theirs before you decide; they change.

Will my customers know it’s not me?

Yes. It tells them straight up it’s your assistant. If they want you, it takes their number and you ring them back.

Do I have to set it up myself?

No. We have a chat with you, set it all up and keep it running. You don’t touch any software.

Is there a lock-in contract?

No. It’s month to month, because 12 months is a big commitment to make to a robot.

Ring us on the number below, or email. Either way, a human gets back to you.

0468 075 000