Booking and reminders
The assistant books jobs at times you’re free. Then the customer gets a confirmation, a reminder the day before, and a check-in on the day.
From the call to the job
It books a time
Only times you’re free, in ServiceM8, Fergus or your calendar.
They get a confirmation
A text with the time and anything they need to know, like keeping the dog inside.
A reminder the day before
Skipped if the job was booked less than a day ahead.
A check-in on the day
An hour before the job it asks if they’re still good. No reply, and you get a heads up to ring them.
If they cancel or don’t show
They get a text offering another time, with your booking link. If they reply, the assistant rebooks them.
A text that would land at night waits until 9am.
What you get
- Jobs land in your calendar, ServiceM8 or Fergus
- You choose your hours, how long a job takes and the gap between jobs
- Confirmations and reminders go out from your business name
Fair questions about booking
Does it book into ServiceM8 or Fergus?
Yes. It only offers times you’re free in ServiceM8 or Fergus, and the job lands there by itself.
Will it book over a job I already have?
No. It only offers times you’re free.
Can I change what it says?
Yes. Text us and we’ll change it.
Is it included?
Yes, it’s part of Core. Reminder texts come out of your monthly allowance.
Set up in days, not weeks
We do the setting up and test it with you, and it’s answering within days. You don’t touch any software.
This phone is answered.
Ring us on the number below, or email. Either way, a human gets back to you.
0468 075 000Or email hello@offsitemate.com.au