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OffsiteMate vs a virtual assistant

A virtual assistant does admin by the hour. Ours answers the phone and texts, any hour. Different jobs, so here’s which does what.

Side by side

OffsiteMateA virtual assistant
What it doesAnswers your calls and texts as your assistant, books the job, texts you emergenciesAdmin you hand over: emails, bookings, quotes, invoices, data entry
WhenAny hour, every dayThe hours you buy
How it’s pricedA$299 a month for a sole trader, 100 minutes and 150 texts includedA$39.90 to A$50 an hour plus GST in prepaid blocks at one we checked; from A$880 a month for 160 hours, including GST, at another
Phone callsIncluded in your minutesAdded to the bill at one we checked

Virtual assistant prices are from two Australian VA businesses’ own pricing pages, read on 12 October 2026. Theirs change.

You might want both

A virtual assistant is good at the paperwork you never get to: quotes, invoices, chasing payments.

Ours is built for the phone ringing while you’re on a roof. Plenty of admin can wait until tomorrow. A burst pipe can’t.

What ours costs

Pick the column for how many people work in the business.

Just you

Sole traders on the tools

A$299a month

About A$9.83 a day. Plus A$299 setup, once. Month to month.

Talk to the humans
  • 100 minutes of calls a month
  • 150 texts a month
  • The AI receptionist, any hour
  • Missed-call text back
  • Emergencies texted to you
  • Text and website chat assistant
  • Booking, confirmations and reminders
  • Review booster for happy customers
  • Set up and watched by us

2 to 4 people

A small crew

A$449a month

Plus A$499 setup, once. Month to month.

Talk to the humans
  • 300 minutes of calls a month
  • 450 texts a month
  • The AI receptionist, any hour
  • Missed-call text back
  • Emergencies texted to you
  • Text and website chat assistant
  • Booking, confirmations and reminders
  • Review booster for happy customers
  • Set up and watched by us

5 to 10 people

A bigger team with more phones ringing

A$799a month

Plus A$499 setup, once. Month to month.

Talk to the humans
  • 750 minutes of calls a month
  • 1,100 texts a month
  • The AI receptionist, any hour
  • Missed-call text back
  • Emergencies texted to you
  • Text and website chat assistant
  • Booking, confirmations and reminders
  • Review booster for happy customers
  • Set up and watched by us

Go over your minutes or texts and it keeps answering: A$0.49 a minute and A$0.25 a text. It’s month to month, because 12 months is a big commitment to make to a robot. That’s the whole price. Nothing gets added on top. Questions? Ring us on 0468 075 000 or email hello@offsitemate.com.au.

Optional extras

WebsiteOne-off. As many pages as the job needs. What you get
A$500just you · A$1,000 for 2 to 10 people
SEOEvery month. Gets you found on Google. What you get
A$149 a monthjust you · A$249 for 2 to 4 people · ask us for 5 to 10
Google profile setupOne-off. Set up and verified in your own Google account. What you get
A$290one-off
Fixing a Google profile you already haveOne-off. What you get
A$250one-off

Fair questions

How much does a virtual assistant cost in Australia?

At the two VA businesses we checked in October 2026: A$39.90 to A$50 an hour plus GST in prepaid blocks, or from A$880 a month for 160 hours including GST.

Can a virtual assistant answer my calls?

Some do, in the hours you pay for. Ours answers any hour, as your assistant, and books the job.

Will my customers know it’s not me?

Yes. It tells them straight up it’s your assistant. If they want you, it takes their number and you ring them back.

Is there a lock-in contract?

No. It’s month to month, because 12 months is a big commitment to make to a robot.

This phone is answered.

Ring us on the number below, or email. Either way, a human gets back to you.

0468 075 000

Or email hello@offsitemate.com.au