Trades
What you get
Resources
OffsiteMate
It picks up when you’re mid-backwash, says it’s your assistant and gets the details. Green pools, broken pumps and regular cleans get booked in.
Ring our demo assistant
0485 000 166It’s set up as Mario’s Plumbing, a made-up plumber. Yours answers as your business, with your jobs and your prices.
See what your customer gets
The weather warms up, someone pulls the cover off and finds a swamp. Someone else has just moved into a house with a pool and no idea what the chlorinator does. They ring while you’re testing water three streets away.
If it rings out, they ring the next pool service on Google, and that one gets the regular run.
The assistant answers, asks what the pool’s doing and what kind it is, and books the clean, the recovery or the repair.
Put in your own numbers. It works out what missed calls are worth to you a month and a year.
All three come in Core. Same assistant, same knowledge of your business, whether they ring, miss you or text.
It picks up when you can’t, as your assistant, and gets the job details.
Emergencies come to you. The rest get booked for the morning.
Only at times you’re free, with a confirmation and a reminder.
The same assistant answers texts and the chat on your website.
Two follow-ups if they go quiet, then it stops.
Happy customers get your review link after the job.
Pool work doesn’t come with many emergencies, so nothing here wakes you up. A green pool before Saturday’s party gets booked in like everything else. It asks what the pool needs, then books it.
“Is it a regular clean, a green or cloudy pool, or something not working?”
You get the details by text, and the visit lands in your diary.
It answers from what you’ve told us: your services, your area, your prices. If it doesn’t know, it says so and takes their details.
Are the chemicals included?
It tells them how you charge for chemicals, word for word.
How long to get a green pool back?
It gives your usual answer and books the first visit.
We just moved in. Can you show us how the pool works?
It checks your services. If you do handovers, it books one.
Do you service salt and magnesium pools?
It checks your services and tells them.
Examples. Yours use your own prices, services and suburbs.
Texts come from your business name, in plain words. No jokes, no robot voice. The emergency comes to you.
Missed call · 10:23am (example)
Hi, it’s Tash’s Pool Care. Sorry we missed you, we’re on a job. What’s the pool doing, and what suburb are you in?
Pool’s gone green and we’ve got people over Saturday. Salt pool. Forest Hill.
Thanks. I’m Tash’s assistant. Is the pump still running? I can book Tash in for a green pool visit this week.
New booking: green pool recovery in Forest Hill for Paul, Thursday 8am. The details are in your calendar.
On ServiceM8 or Fergus? Connect it once. From then on it only offers customers times you’re actually free, and the jobs it books land straight in your schedule.
On something else? It books into Google Calendar, Outlook or a calendar on your phone instead. Tell us what you use and we’ll make it work.
Set up in days, not weeks. We do the setting up and test it with you, and you don’t touch any software.
You tell us what you do, your hours, your area and what counts as an emergency. Phone or text, whichever’s easier.
The text replies, the assistant and your calendar. You don’t touch any software.
We read what it says to your customers and fix it when it stuffs up. Want something changed? Text us.
The robot answers your phone. We set it up, keep an eye on it, and we’re the ones you ring when you want a human.
We don’t sell leads, and you won’t have to learn any software. If you want something changed, text us. We’ll only ring you when there’s a reason to.
Pick the one for how many people work in the business. Prices in Australian dollars.
Sole traders on the tools
A$299a month
About A$9.83 a day. Plus A$299 setup, once. Month to month.
Talk to the humansA small crew
A$449a month
Plus A$499 setup, once. Month to month.
Talk to the humansA bigger team with more phones ringing
A$799a month
Plus A$499 setup, once. Month to month.
Talk to the humansGo over your minutes or texts and it keeps answering: A$0.49 a minute and A$0.25 a text. It’s month to month, because 12 months is a big commitment to make to a robot. That’s the whole price. Nothing gets added on top. Questions? Ring us on 0468 075 000 or email hello@offsitemate.com.au.
Sort of. An answering service takes a message for you to deal with later. Ours answers as your assistant, gets the job details, books the routine work and texts you the urgent ones.
It asks. A green or cloudy pool gets booked for a recovery visit, a regular clean gets a first visit, and a broken pump gets a time for you to look.
Regular cleans, one-off cleans, test and balance, green and cloudy pools, pumps, filters, chlorinators and salt cells, sand changes, heaters, robotic cleaners, handovers for new owners, pre-purchase inspections and holiday services. It answers from your services and prices, and books the clean or a time to look.
Yes. It tells them straight up it’s your assistant. If they want you, it takes their number and you ring them back.
Yes, any hour. During the day you can have it ring you first, so it only picks up when you don’t.
Yes. It only offers times you’re free in ServiceM8 or Fergus, and the job lands there by itself.
No. We set it up and keep it running. Job details come to you by text, and bookings show up in an app on your phone.
Text us. We read what it says to your customers, and we fix it.
A$299 a month and A$299 to set up, with 100 minutes and 150 texts included. Over that it’s A$0.49 a minute and A$0.25 a text. Month to month.
By a human. Ring us and we’ll set it up for your pool business.
0468 075 000Or email hello@offsitemate.com.au