After-hours answering for tradies
Nights, weekends and public holidays, the assistant answers. A burst pipe at 9pm gets texted to you. A “how much, roughly” at 9pm gets booked for tomorrow.
Ring it tonight
0485 000 166Mario’s Plumbing is made up. His assistant answers any hour. Ring it after dark and see.
- Answers any hour
- Emergencies texted to you
- The rest booked
- No after-hours rate
Who rings after hours
Two kinds of people ring a tradie at night. Someone with a real emergency, and someone who’s finally sat down and remembered the dripping tap.
You want to hear about the first one. The second one can wait for the morning, but you don’t want them ringing someone else either.
The assistant answers both, works out which is which, and handles them the way you’ve told us.
What gets texted to you, and what waits
You decide what counts. This is where we start for a plumber; every trade page has its own.
“Is water or sewage coming out right now, or is the water off to the house?”
Texted to you straight away
- Burst pipe
- Sewage coming up
- No water at all
- Hot water leaking
Then it rings you, so you can’t miss it.
Booked in for later
- Dripping tap
- Slow drain
- Running toilet
- New fixtures
You get the details by text, and the job lands in your diary for the morning.
How after hours works
You choose how it answers
During the day it can ring you first. After hours you can have it pick up straight away, and we show you how to switch your phone over.
It answers as your assistant
It gets the details and asks how urgent it is.
Emergencies come to you
It texts you, then rings you, so you can’t miss it.
The rest is booked
Routine jobs go in your calendar, and the customer gets a confirmation.
What it costs
- After hours costs the same as daytime. It’s all part of Core, from A$299 a month.
- Calls use the minutes included each month: 100, 300 or 750, depending on your size.
- Over that, A$0.49 a minute. There’s no after-hours rate.
Set up for your trade
Each trade page shows what we text you at night and what waits for the morning.
Fair questions about after-hours answering
Is this a 24 hour answering service?
Yes. The assistant answers any hour, every day, including public holidays.
Will it wake me up for every call?
No. Only what you’ve said counts as an emergency gets texted to you.
What counts as an emergency?
You decide. Whatever you pick gets texted to you straight away, any hour.
Does after hours cost more?
No. Same price, same minutes.
Will my customers know it’s not me?
Yes. It tells them straight up it’s your assistant. If they want you, it takes their number and you ring them back.
Set up in days, not weeks
We do the setting up and test it with you, and it’s answering within days. You don’t touch any software.
This phone is answered.
Ring us on the number below, or email. Either way, a human gets back to you.
0468 075 000Or email hello@offsitemate.com.au