It picks up when you can’t, says it’s your assistant, books the routine work and texts you anything urgent. We set it up with you over the phone.
OffsiteMate is an AI receptionist for tradies. In Tamworth it answers your phone when you’re on the tools: any hour, NSW public holidays included, at the same price. It tells callers it’s your assistant, gets the job details, books routine work at times you’re free and texts you emergencies straight away.
It’s A$299 a month for a sole trader, with 100 minutes and 150 texts included, plus A$299 once to set up. We’re in Wagga Wagga and do the whole setup by phone. You keep your number.
The NSW Government’s regional plan names Tamworth and Armidale as the busiest centres in the New England North West. The Tamworth urban area had 46,024 people at 30 June 2025 (ABS estimate). The ABS counted 1,117 construction businesses across the Tamworth Regional Council area at the same date.
Under the national numbering plan, Tamworth’s 02 67 landlines share their range with Armidale, Barraba, Glen Innes, Gunnedah, Inverell and Narrabri, plus part of the Moree district. Your number stays yours. It forwards to the assistant, and you never touch any software.
Whoever rings, they can’t see you’re halfway up a ladder. The assistant picks up anyway.
Tamworth Regional Council finished putting in more than 23,000 automatic water meters across the council area in late 2023. Owners and tenants who sign up to its free MyTRC Water portal can set alerts for high use and leaks, sent by text or email.
When an alert lands, council’s advice is to find the leak as soon as you can and fix it yourself if you’re able. If you can’t, you may need a plumber. For a big leak, turn the water off at the meter, which is usually at the front of the property.
That’s where the plumber’s phone rings, with a caller who doesn’t know where the leak is yet. If you’re under someone else’s house at the time, your assistant takes the details and books it in, or texts you straight away if it’s one of your emergencies.
Some Tamworth homes are on low pressure sewer, including new ones in the Hills Plains development: a buried pump unit in the yard and an alarm panel on a wall or post. Council owns and runs the unit, the panel and the pipework to the street, and says not to repair the unit yourself. Here’s its process for a customer whose alarm is going. Want your assistant to talk callers through it? Text us.
There’s a button under the alarm panel. The light stays on until council has fixed the unit.
The alarm doesn’t sound during a power cut. When the power comes back it can go off while the tank catches up, so wait about an hour.
On (02) 6767 5555. Council staff assess it, and repairs are usually done the next morning unless it can’t wait.
No washing machine or dishwasher until it’s fixed. Council says the tank holds about 430 litres above the alarm level.
Some of the calls you get belong to council or the network first.
| Number | When to ring it | |
|---|---|---|
| Tamworth Regional Council, urgent water issues | 1300 733 625 | Any hour, for things like a broken water main. (02) 6767 5555 also diverts to council’s after-hours service. |
| Pressure sewer alarms | (02) 6767 5555 | All hours, once the steps above are done |
| Power out, or a line down | 13 20 80 | Essential Energy, any hour. The Australian Government’s Energy Made Easy lists it as the network for country and regional NSW |
| Gas | Check the gas bill | The NSW Government lists Central Ranges Pipeline Pty Ltd as Tamworth’s gas provider, and Australian Gas Infrastructure Group says it has completed buying the network. The network’s contact details are at the top of the bill |
| Someone in danger | 000 | Council’s contact page says ring triple zero in an emergency |
From Tamworth Regional Council’s contact and low pressure sewer pages, Essential Energy’s contact page, Energy Made Easy’s list of distributors, the NSW Government’s gas network list and power outage page, and Australian Gas Infrastructure Group’s Tamworth Gas Network page, read October 2026.
Building Commission NSW audits plumbing and drainage work in Sydney, the Illawarra, the Blue Mountains and the Newcastle and Hunter area. In regional NSW, inspections and enforcement are handed to local councils, and in Tamworth that’s Tamworth Regional Council.
Council says work covered by section 68 of the Local Government Act, such as water plumbing connected to its supply or sewerage work connected to its sewer, needs its approval before work starts. It also does the hot and cold water pressure test, the drainage tests and the final inspection itself, even when it isn’t the principal certifier.
Your assistant can’t book a council inspection. It can stop the customer calls going to voicemail while you’re on the phone to council.
Customers can check a NSW trade licence on Service NSW’s Verify.licence. Send us your licence number and the assistant gives it to anyone who asks.
Tamworth Regional Council has no local public holiday on the NSW lists for 2026 or 2027. Your assistant answers on every day below at the same price, and only books jobs on the days your hours include.
| 2026 | 2027 | |
|---|---|---|
| New Year’s Day | Thursday 1 January | Friday 1 January |
| Australia Day | Monday 26 January | Tuesday 26 January |
| Good Friday and Easter Saturday | Friday 3 and Saturday 4 April | Friday 26 and Saturday 27 March |
| Easter Sunday and Easter Monday | Sunday 5 and Monday 6 April | Sunday 28 and Monday 29 March |
| Anzac Day | Saturday 25 April, plus Monday 27 April | Sunday 25 April, plus Monday 26 April |
| King’s Birthday | Monday 8 June | Monday 14 June |
| Labour Day | Monday 5 October | Monday 4 October |
| Christmas Day | Friday 25 December | Saturday 25 December, plus Monday 27 December |
| Boxing Day | Saturday 26 December, plus Monday 28 December | Sunday 26 December, plus Tuesday 28 December |
| Local public holidays outside the Tamworth council area | ||
| Walcha Cup: the Walcha council area, midday to 6pm | Friday 6 February | Friday 5 February |
| Scone Cup: Scone, Murrurundi and other Upper Hunter localities, from midday | Friday 15 May | Friday 14 May |
From NSW Industrial Relations’ public holidays and local public holidays pages, read October 2026. NSW clocks went forward at 2am on Sunday 4 October 2026 and go back at 3am on Sunday 4 April 2027 (NSW Government). Your assistant runs on your local time either side of the change.
What’s urgent for a sparky is a normal Tuesday for a landscaper. Each trade page shows where we start.
One price list for the whole country, Tamworth included. Pick the one for how many people work in the business.
Sole traders on the tools
A$299a month
About A$9.83 a day. Plus A$299 setup, once. Month to month.
Talk to the humansA small crew
A$449a month
Plus A$499 setup, once. Month to month.
Talk to the humansA bigger team with more phones ringing
A$799a month
Plus A$499 setup, once. Month to month.
Talk to the humansGo over your minutes or texts and it keeps answering: A$0.49 a minute and A$0.25 a text. It’s month to month, because 12 months is a big commitment to make to a robot. That’s the whole price. Nothing gets added on top. Questions? Ring us on 0468 075 000 or email hello@offsitemate.com.au.
No. We work from Wagga Wagga, NSW, and do every setup over the phone, wherever the tradie is. Ring us on 0468 075 000 and a human answers.
Yes, if you want it to. Text us what you’d like it to say and we’ll add it. Anything it hasn’t been told, it says so and takes their details for you to ring back.
Yes, it stays with your phone company. Calls forward to your assistant’s own Australian mobile number. If it’s a landline or a phone system, ring us first, because those forward differently to a mobile and we’ll work it out with you and your provider.
Ours is A$299 a month for a sole trader, with 100 minutes and 150 texts included, plus A$299 to set up. Teams of 2 to 4 pay A$449 a month, and 5 to 10 pay A$799. No GST is added.
Ring us on the number below, or email. Either way, a human gets back to you.
0468 075 000Or email hello@offsitemate.com.au
