For tradies in a corner of Lake Macquarie that’s filling up fast. It answers when you’re on the tools, says it’s your assistant, books the routine work and texts you the urgent calls.
OffsiteMate’s AI receptionist picks up for Morisset and Cooranbong tradies when they can’t, any hour, NSW public holidays included. It says it’s your assistant, gets the job details, books routine work at times you’re free and texts you emergencies straight away.
It’s A$299 a month for a sole trader, with 100 minutes and 150 texts included, plus A$299 once to set up. We’re in Wagga Wagga and set you up over the phone.
Lake Macquarie’s mayor calls Morisset the most important growth area in the Hunter and Central Coast regions. More houses means more people ringing around for a tradie, and more calls to miss.
Population from the ABS’s Regional population 2024-25 release (preliminary). Growth figure and the mayor’s words from Lake Macquarie City Council’s news pages, October 2025. House approvals and the business count from ABS Data by Region for the Lake Macquarie council area, which takes in far more than Morisset and Cooranbong. All read October 2026.
Hunter Water’s network covers Lake Macquarie. Part of Cooranbong runs on a different system. Altogether, a private utility licensed under the NSW Water Industry Competition Act, supplies drinking water, wastewater and recycled water to its own community there.
That changes who fixes what. On Hunter Water’s network, an overflowing sewer or water running down the street goes to Hunter Water on 1300 657 000, any hour. A home on Altogether’s network goes to Altogether.
Building there? Altogether says your building and landscape plans need its approval before the DA goes in, and the house needs its connection certificate before you can get the occupancy certificate.
Its recycled water goes to toilets, the cold tap on the washing machine, irrigation and car washing, among other uses. Worth knowing before anyone starts moving pipes around.
Before it’s your job, it might be the network’s. These are the lines for Morisset and Cooranbong. Want your assistant to mention one? Text us and we’ll add it.
Power out, partial power, flickering lights, lost hot water, fallen wires. Ausgrid’s network takes in Lake Macquarie, and the line is open 24 hours. A shock or tingle gets a team sent out to investigate.
Gas leaks, any time of day, seven days. The NSW Government lists Jemena as the gas network for the Hunter. Jemena says turn off anything that could light it and leave.
Overflowing sewers and water running down the street, 24/7. Hunter Water may fix the pipe from its main to the meter. From the meter to the house is the owner’s to fix.
From Ausgrid’s contact, shocks and tingles and network pages; Jemena’s gas safety page and the NSW Government’s gas network list; Hunter Water’s sewer blockage, leak and what we do pages. Read 13 October 2026.
Altogether’s sewer doesn’t change who inspects your plumbing. Building Commission NSW names Altogether’s Cooranbong network alongside Hunter Water’s in its audit system: you book the inspection and only find out at the appointment time whether your job’s been picked. A property with its own onsite sewage system goes to Lake Macquarie Council instead.
Licences are state-wide. Building Commission NSW licenses tradespeople, a customer can check yours on Service NSW’s Verify.licence, and your assistant can read out the number if you send it to us.
It answers on every one at the same price, and only books jobs on a holiday if your hours include it.
| Date | |
|---|---|
| 2026 | |
| New Year’s Day | Thursday 1 January |
| Australia Day | Monday 26 January |
| Good Friday to Easter Monday | Friday 3 to Monday 6 April |
| Anzac Day | Saturday 25 April, plus Monday 27 April |
| King’s Birthday | Monday 8 June |
| Labour Day | Monday 5 October |
| Christmas Day | Friday 25 December |
| Boxing Day | Saturday 26 December, plus Monday 28 December |
| 2027 | |
| New Year’s Day | Friday 1 January |
| Australia Day | Tuesday 26 January |
| Good Friday to Easter Monday | Friday 26 to Monday 29 March |
| Anzac Day | Sunday 25 April, plus Monday 26 April |
| King’s Birthday | Monday 14 June |
| Labour Day | Monday 4 October |
| Christmas Day | Saturday 25 December, plus Monday 27 December |
| Boxing Day | Sunday 26 December, plus Tuesday 28 December |
From the NSW Government’s public holidays page, read October 2026. NSW hasn’t declared a local public holiday anywhere in Lake Macquarie for 2026 or 2027. The Newcastle Show local event day is for the City of Newcastle only, and a local event day isn’t a public holiday anyway.
Building enquiries are rarely emergencies, so none of these wake you up. This is where our builders’ setup starts, and you can change any of it.
A builder on a new estate and a locksmith on a lockout want different calls texted at night. Your trade’s page shows our starting point.
Morisset pays what Sydney pays, which for once is good news. Pick the plan for how many people work in the business.
Sole traders on the tools
A$299a month
About A$9.83 a day. Plus A$299 setup, once. Month to month.
Talk to the humansA small crew
A$449a month
Plus A$499 setup, once. Month to month.
Talk to the humansA bigger team with more phones ringing
A$799a month
Plus A$499 setup, once. Month to month.
Talk to the humansGo over your minutes or texts and it keeps answering: A$0.49 a minute and A$0.25 a text. It’s month to month, because 12 months is a big commitment to make to a robot. That’s the whole price. Nothing gets added on top. Questions? Ring us on 0468 075 000 or email hello@offsitemate.com.au.
No. We’re in Wagga Wagga, NSW, and set you up over the phone wherever you work. Ring us on 0468 075 000 and a human answers.
It depends which network the house is on. Hunter Water’s customers ring 1300 657 000, any hour. Homes on Altogether’s network in Cooranbong go to Altogether, which runs the water, wastewater and recycled water there.
If you want it to. Text us the lines and what to say, and we’ll set it up. If someone’s in danger, it tells them to hang up and ring triple zero.
It does a virtual receptionist’s job, with an AI assistant. It answers in an Australian voice, tells callers it’s your assistant and books the work in. We set it up and read what it says.
Ours costs the same anywhere: A$299 a month for a sole trader with 100 minutes and 150 texts, plus A$299 to set up. Crews of 2 to 4 pay A$449 a month and 5 to 10 pay A$799. No GST added, month to month.
Ring us on the number below, or email. Either way, a human gets back to you.
0468 075 000Or email hello@offsitemate.com.au
