When your assistant answers
It can answer every call, any hour, every day. Or, if you choose, your own phone rings first and your assistant only picks up when you don’t.
The ways it can work
Every call, straight away
Your phone doesn’t ring. Your assistant answers every call, day and night. Handy when you’re flat out.
Your phone rings first
If you don’t answer, you’re already on a call, or you’ve got no coverage, the call goes to your assistant.
Your assistant’s number is your business number
Calls ring your assistant’s number. If you choose, we set it to ring your mobile first for as long as you like, then your assistant answers.
Changing your mind
Dial a different forwarding code. If your assistant’s number is your business number, text us.
How long it rings you first
That depends on your phone company. Telstra rings you for 15 seconds. Optus lets you pick 5 to 30 seconds in the code, and says 20 seconds is about 4 to 8 rings. Vodafone’s help page doesn’t say.
If your assistant’s number is your business number, we set the seconds for you.
On an iPhone, check Live Voicemail is off, or calls you miss can end up in your phone’s voicemail instead of with your assistant. It’s in Settings, Apps, Phone.
After hours
Your assistant answers any hour, every day, at the same price. There’s no after-hours rate.
At night, only what you’ve told us counts as an emergency gets texted to you. Everything else gets booked or waits for the morning.
Want it to work differently at night, like going straight to your assistant after 5pm? Text us and we’ll go through what your phone allows.
Fair questions about when it answers
Which one should I pick?
If you’d rather answer your own calls when you can, have your phone ring first. If you can’t answer on the tools anyway, send every call straight to your assistant.
What happens when I’m already on a call?
If your phone rings first, a call that comes in while you’re on another one goes to your assistant.
Does it answer hidden numbers?
Yes. Callers with a private number get answered like anyone else.
Can it put callers through to me?
No. It takes their details and you ring them back. Emergencies get texted to you straight away.
Can I turn it off for a day?
Turn off the forwarding on your phone and your calls ring you like normal. Dial the code again to turn it back on.
This phone is answered.
Ring us on the number below, or email. Either way, a human gets back to you.
0468 075 000Or email hello@offsitemate.com.au