It picks up when you’re up a ladder or under a house, answers as your business and books the routine jobs. The urgent ones land on your phone as a text.
OffsiteMate’s AI receptionist answers a Gladstone tradie’s phone when they can’t. It says it’s your assistant, books routine jobs at times you’re free, and texts you emergencies straight away before ringing you.
Sole traders pay A$299 a month for 100 minutes and 150 texts, and A$299 once for setup. We’re based in Wagga Wagga, NSW, and do the setup with you by phone. Your number stays yours.
Two things set Gladstone apart from Brisbane. Its show holiday is the Brisbane show, taken on a Monday, and the gas in its pipes has carried a hydrogen blend since November 2024.
Since November 2024, Australian Gas Networks has blended hydrogen into the Gladstone gas network at up to 10% by volume, from a small plant called Hydrogen Park Gladstone. Its parent company, AGIG, says Gladstone is the first city in Australia where the whole network supplies a blend like that, to about 700 homes and businesses.
Gasfitters might get asked about it. Australian Gas Networks says existing home appliances will work safely with blends of up to 10%, the flame isn’t expected to change colour, and a leak still smells like gas.
The emergency number is still 1800 427 532, or 1800 GAS LEAK. If you want your assistant to answer the hydrogen question, text us the wording.
Gladstone’s power comes through Ergon, which runs the network across regional Queensland. If you’d like your assistant to point callers to one of these lines, tell us which.
| Number | What it’s for | |
|---|---|---|
| Power | ||
| Ergon Energy Network | 13 16 70 | Shocks, tingles and fallen powerlines, any hour. Triple zero if someone’s in danger |
| Ergon Energy Network | 13 22 96 | Power out or supply problems, any hour. Also Ergon’s first call for a hot water system gone cold |
| Gas | ||
| Australian Gas Networks | 1800 427 532 | A gas leak or a smell of gas, in the street or on the property. Any hour |
| Australian Gas Networks | 1800 898 220 | A gas outage, or anything that isn’t an emergency |
| Water and sewer | ||
| Gladstone Regional Council | (07) 4970 0700 | Urgent issues, any time, its contact page says. The council runs the town’s water supply and its sewers |
From Ergon’s, AGIG’s, Australian Gas Networks’ and Gladstone Regional Council’s own pages, read 13 October 2026. The council gets its treated water from the Gladstone Area Water Board’s Awoonga Dam and pipes it to homes and businesses.
Ergon asks customers who’ve lost power, or whose hot water has gone cold, to ring 13 22 96 before they ring an electrician.
For a cold hot water system, Ergon can give the customer an approval number for an electrician to look at it. If the fault turns out to be on Ergon’s network, the electrician claims up to A$250 before GST from Ergon, including up to an hour’s travel, and the customer isn’t charged. The cap is the same after hours.
Without that number, or if the fault is on the property’s side, the customer pays the whole bill. Ergon doesn’t pay for loss of supply call-outs at all, because its own crews go first.
So a sparky might want the assistant to ask cold-water callers whether they’ve rung Ergon yet. Text us and we’ll add the question. Anyone in danger gets told to hang up and ring triple zero.
The ABS counted 748 construction businesses in the Gladstone Local Government Area at 30 June 2025 (ABS Data by Region, read October 2026). That’s the whole council area, which had 69,046 people in 2025, against 48,505 in the Gladstone urban area (both ABS estimates).
That’s a lot of utes for one council area, and a customer whose call rings out can try the next one. Your assistant answers instead, gets the job details and books routine work into ServiceM8, Fergus, Google Calendar or Outlook.
It can also ring your phone first and only pick up when you don’t.
Queensland sets show holidays district by district, a year at a time. Its lists for 2021 to 2026 all give the Gladstone region the Royal Queensland Show, always on a Monday.
In 2026 it was Monday 10 August, two days before the City of Brisbane’s Ekka Wednesday. The Ekka reaches Gladstone as a day off, without the showbags.
The 2027 date isn’t on the list yet. When it is, text us if you’re taking it off.
Holidays don’t cost extra and the phone still gets answered. Jobs only go in the diary on a holiday if your hours say you’re working.
| 2026 | 2027 | |
|---|---|---|
| New Year’s Day | Thursday 1 January | Friday 1 January |
| Australia Day | Monday 26 January | Tuesday 26 January |
| Good Friday | Friday 3 April | Friday 26 March |
| The day after Good Friday | Saturday 4 April | Saturday 27 March |
| Easter Sunday | Sunday 5 April | Sunday 28 March |
| Easter Monday | Monday 6 April | Monday 29 March |
| Anzac Day | Saturday 25 April | Monday 26 April |
| Labour Day | Monday 4 May | Monday 3 May |
| Show holiday, Gladstone region | Monday 10 August | Not set yet |
| King’s Birthday | Monday 5 October | Monday 4 October |
| Christmas Eve, 6pm to midnight | Thursday 24 December | Friday 24 December |
| Christmas Day | Friday 25 December | Saturday 25 December and Monday 27 December |
| Boxing Day | Saturday 26 December and Monday 28 December | Sunday 26 December and Tuesday 28 December |
From the Queensland Government’s public holiday and show holiday pages on qld.gov.au, read in October 2026.
Queensland doesn’t use daylight saving. NSW does (Fair Work Ombudsman), so from the first Sunday in October to the first Sunday in April our clocks in Wagga move and yours don’t.
Your assistant keeps your hours on your clock. Bookings, reminders and the 9am hold on night-time texts all run on Gladstone time. If we say we’ll ring you at 10, we’ve done the sums on our end.
A customer who wants to check your licence has two places to look in Queensland.
A plumber and a fencer in Gladstone don’t want the same calls landing as a 10pm text. The trade pages show what we start with for each.
Same price in Gladstone as in Wagga. The plan goes by how many people are in the business.
Sole traders on the tools
A$299a month
About A$9.83 a day. Plus A$299 setup, once. Month to month.
Talk to the humansA small crew
A$449a month
Plus A$499 setup, once. Month to month.
Talk to the humansA bigger team with more phones ringing
A$799a month
Plus A$499 setup, once. Month to month.
Talk to the humansGo over your minutes or texts and it keeps answering: A$0.49 a minute and A$0.25 a text. It’s month to month, because 12 months is a big commitment to make to a robot. That’s the whole price. Nothing gets added on top. Questions? Ring us on 0468 075 000 or email hello@offsitemate.com.au.
No. We work from Wagga Wagga, NSW, and set tradies up all over Australia by phone. Ring us on 0468 075 000 and a human picks up.
Yes, at no extra cost. It answers every day of the year. It won’t book a job that day unless your hours say you’re working, so text us the days you’re off.
Yes. Gladstone landlines are 07 numbers, and the national numbering plan gives the Gladstone district local numbers starting 48, 49, 78 or 79. You forward yours to your assistant’s own Australian mobile number. Landlines forward differently to mobiles, so ring us and we’ll work it out with you and your provider.
It’s an AI assistant doing that job, in an Australian voice. It tells callers it’s your assistant, takes down the job and books it in.
A$299 a month for a sole trader with 100 minutes and 150 texts, plus A$299 setup. A crew of 2 to 4 is A$449 a month and 5 to 10 is A$799, each with A$499 setup. There’s no GST on top and no lock-in.
Ring us on the number below, or email. Either way, a human gets back to you.
0468 075 000Or email hello@offsitemate.com.au
