When you’re on a job and can’t answer, it picks up as your business, tells callers it’s your assistant and puts the routine work in your diary. Urgent calls get texted to you.
OffsiteMate’s AI receptionist answers Devonport tradies’ phones on Tasmanian time. It tells callers it’s your assistant and books the routine jobs. An emergency gets texted to you straight away, then it rings you.
For a sole trader it’s A$299 a month, which covers 100 minutes and 150 texts, and A$299 once for setup. We’re over in Wagga Wagga, NSW, and get Devonport tradies going by phone. You don’t change your number.
Devonport also has two local holidays most of Tasmania doesn’t get, and a council check on stormwater connections that sends owners to their local plumber.
On top of the statewide list, WorkSafe Tasmania lists three regional holidays that cover Devonport. Your assistant works all three. It doesn’t get invited to the Cup anyway.
Wednesday 7 January 2026 and Wednesday 6 January 2027. Half a day in the Devonport council area, and generally for the Tasmanian State Service only.
Monday 2 November 2026 and Monday 1 November 2027, for every part of Tasmania that doesn’t take the Royal Hobart Regatta holiday. That includes Devonport.
Friday 27 November 2026 and Friday 26 November 2027, across the Devonport, Kentish and Latrobe council areas.
From WorkSafe Tasmania’s public holidays page, read October 2026. It says a day on the list doesn’t automatically mean a day off or extra pay; that depends on the award or agreement.
The phone gets answered on all of these and nothing costs extra. A job only gets booked on one if your hours say you’re working.
| 2026 | 2027 | |
|---|---|---|
| New Year’s Day | Thursday 1 January | Friday 1 January |
| Australia Day | Monday 26 January | Tuesday 26 January |
| Eight Hours Day | Monday 9 March | Monday 8 March |
| Good Friday | Friday 3 April | Friday 26 March |
| Easter Monday | Monday 6 April | Monday 29 March |
| Easter Tuesday, generally the public service only | Tuesday 7 April | Tuesday 30 March |
| Anzac Day | Saturday 25 April | Sunday 25 April |
| King’s Birthday | Monday 8 June | Monday 14 June |
| Christmas Day | Friday 25 December | Saturday 25 December and Monday 27 December |
| Boxing Day | Monday 28 December | Tuesday 28 December |
Same WorkSafe Tasmania page. Anzac Day gets no extra day when it lands on a weekend, and a weekend Boxing Day moves to the Monday or Tuesday after.
Tasmania uses daylight saving, and since April 2008 it has changed its clocks on the same Sundays as NSW, Victoria, the ACT and South Australia (Tasmanian Department of Premier and Cabinet). This season runs from 2am on Sunday 4 October 2026 to 3am on Sunday 4 April 2027.
So the gap between Devonport and us in Wagga never moves. Your assistant works to your hours on your clock, and the 9am hold on night-time texts follows the change by itself.
Each network draws its own line at the property. Text us if you want your assistant to point callers to one of these.
| Ring | They handle | Not theirs | |
|---|---|---|---|
| Power: TasNetworks | 132 004, any hour | Shocks, sparking, fallen powerlines, tingles from taps, lights that change brightness | Damaged power points or light fittings, fuses that keep blowing, breakers that keep tripping: an electrician, TasNetworks says |
| Gas: Tas Gas Networks | 1802 111, any time | Leaks at the meter and in the pipework it’s responsible for | Leaks past the meter, inside the building or in an appliance: a licensed gas fitter |
| Water and sewer: TasWater | 13 6992, any hour | Pipes up to the connection point: the meter, or the first valve near the boundary | From there to the house, sewer included: a plumber |
| Stormwater: Devonport City Council | 03 6420 2700, its Operations Centre | Blockages in a council stormwater main | The property’s own pipes and drainage connection: a licensed plumber |
From each organisation’s own pages, read 13 October 2026. TasWater says stormwater is the local council’s job, except where stormwater and sewer share one system.
TasWater tells customers with a sewer blockage to ring their plumber first. If the plumber finds the problem is in TasWater’s pipes, the customer rings 13 6992 and TasWater sends someone to look.
Plumbers need TasWater’s permission before touching its infrastructure, and it won’t pay for repairs it didn’t authorise. When it does authorise one, it will consider reimbursing the work.
For a hidden leak on the property, TasWater may refund up to 50% of the water usage above the average bill, once per ownership, with written proof that a licensed plumber fixed it.
Blocked sewers keep their own hours. Your assistant takes that first call and texts you if it’s an emergency.
Devonport City Council says it’s investigating illegal stormwater connections into the sewer system, with smoke and dye testing and CCTV. When it finds one, it issues a notice that stays on the property’s title until the problem is fixed.
Owners who aren’t sure how their property is connected are told to contact their local plumber. Council says a common sign is a roof downpipe pointing into the sewer gully trap, and the risk is sewage backing up into the house or yard in heavy rain. There are no fines at this stage.
Altering an existing stormwater or sewer drain needs plumbing approval, and council’s plumbing surveyor needs at least two working days’ notice to book an inspection.
A call about a council notice can usually wait for a booking. Your assistant can ask whether there’s a notice and book you in to look. Text us if you want that question added.
From 1 October 2026, the work of Consumer, Building and Occupational Services (CBOS) moved to Consumer Affairs Tasmania and Building Standards Tasmania. Building Standards Tasmania now runs the Find a licensed tradesperson search for electricians, plumbers, gas fitters and builders. It only shows current licence holders.
Devonport City Council points owners to that search for checking a plumber.
Send us your licence number and your assistant will read it out to any customer who asks.
The three council areas that share the Devonport Show holiday had 577 construction businesses between them at 30 June 2025: 337 in Devonport, 169 in Latrobe (Tas.) and 71 in Kentish (ABS Data by Region, read October 2026).
The Devonport urban area had 32,938 people at 30 June 2025 (ABS estimate). The council counts wider: it says 70,000 people live within 35 km of the CBD.
A wide patch can mean more calls ringing out while you drive. Your assistant picks those up and books routine jobs into ServiceM8, Fergus, Google Calendar or Outlook.
A sparky out on a farm job and a cleaner in town want different calls coming through as texts. Each trade page shows our starting point.
Devonport pays what Wagga pays. Your plan depends on how many people work in the business.
Sole traders on the tools
A$299a month
About A$9.83 a day. Plus A$299 setup, once. Month to month.
Talk to the humansA small crew
A$449a month
Plus A$499 setup, once. Month to month.
Talk to the humansA bigger team with more phones ringing
A$799a month
Plus A$499 setup, once. Month to month.
Talk to the humansGo over your minutes or texts and it keeps answering: A$0.49 a minute and A$0.25 a text. It’s month to month, because 12 months is a big commitment to make to a robot. That’s the whole price. Nothing gets added on top. Questions? Ring us on 0468 075 000 or email hello@offsitemate.com.au.
No. We’re in Wagga Wagga, NSW, and we do every setup over the phone, wherever you work. You keep your number, forward your calls to the assistant and never touch any software.
Yes, and on Recreation Day and the Devonport Cup half-day, at no extra cost. It stays off your diary those days unless your hours say you’re working.
WorkSafe Tasmania lists it as a half-day holiday in the Devonport council area, generally for the Tasmanian State Service only. It says to check your award, agreement or the National Employment Standards, or ring the Fair Work Ombudsman on 13 13 94.
Yes. Devonport landlines are 03 numbers, and the national numbering plan gives the Devonport district local numbers starting 64 or 65. You forward yours to your assistant’s own Australian mobile number. Office phone systems forward in their own ways, so ring us on 0468 075 000 and we’ll go through it with you and your provider.
A sole trader pays A$299 a month for 100 minutes and 150 texts, plus A$299 to set up. Teams of 2 to 4 pay A$449 a month and teams of 5 to 10 pay A$799, with A$499 to set up. We don’t add GST, and it’s month to month.
Ring us on the number below, or email. Either way, a human gets back to you.
0468 075 000Or email hello@offsitemate.com.au
