Your phone number
You keep your own number. Your assistant gets a number of its own, and your phone forwards calls to it.
Two numbers, one business
When we set you up, your assistant gets its own Australian mobile number. It answers calls on it, and sends and receives your customers’ texts on it.
Your customers keep ringing the number they already know. Your phone forwards those calls to your assistant, every call or only the ones you miss, whichever you choose.
Your number stays with your phone company, on your plan, and stays yours. Turn the forwarding off and your phone is back to how it was.
Getting set up
We ask for your business details
The business behind every Australian phone number has to be checked. We ask for your business name, ABN and address as they appear on your ABN record, and a copy of your registration.
We set up your assistant’s number
Once the check is approved, the number is ready for your assistant.
You turn on forwarding
On a call with us. It’s a code you dial from your phone.
We test it with you
We ring your number and check your assistant answers the way you want.
Using your assistant’s number as your business number
You can give out your assistant’s number instead. That suits you if you’re starting fresh, or you’re on Vodafone prepaid, which can’t forward to another number.
If you choose, we set it to ring your mobile first, and your assistant answers if you don’t pick up.
Two catches. Calls to your old number won’t reach your assistant until people switch over. And the assistant’s number belongs to the service, so if you leave, it goes too. Think twice before it goes on the ute.
Fair questions about your number
Do I have to give up my number?
No. Keep it on your ute, your website and your cards.
Can I move my number over to you?
Not as a standard thing. Moving an Australian number into the system we use isn’t routine, and whether it can be done depends on the number and your phone company. If you want to, ask us and we’ll check before anything changes. Most people keep their number and forward it.
Why do you need my ABN?
The business behind every Australian phone number has to be checked before the number is issued. Your business details are what gets checked.
Can people text my assistant’s number?
Yes. It’s a mobile number, and texts to it go to your text assistant.
What happens to the numbers if I leave?
Turn off the forwarding on your phone and your number works like it did before. The assistant’s number is released.
This phone is answered.
Ring us on the number below, or email. Either way, a human gets back to you.
0468 075 000Or email hello@offsitemate.com.au