It answers as your business, says it’s your assistant, books the routine work and texts you the urgent calls. Set up over the phone from Wagga Wagga.
OffsiteMate is an AI receptionist that answers a Bathurst tradie’s phone when they can’t get to it. Any hour, every day, NSW public holidays included, at the same price. It tells callers it’s your assistant, gets the job details, books routine work at times you’re free and texts you emergencies straight away.
It’s A$299 a month for a sole trader, with 100 minutes and 150 texts included, plus A$299 once to set up. We’re based in Wagga Wagga and set you up by phone. You keep your number.
On the evening of Wednesday 2 November 2022, an incident on APA’s Young to Lithgow gas pipeline left Bathurst, Lithgow, Oberon and Wallerawang without gas.
Jemena, which the NSW Government lists as the gas network for the Central West and Orana, brought Bathurst back in sections. Its technicians had to attend every property, make it safe and only then relight. By Wednesday 9 November it said it had visited more than 14,000 homes and businesses, in what it called an unseasonably cold period.
Your assistant can’t relight a heater. It can answer the phone while you do.
From Jemena’s updates during the outage. Worth knowing if a caller tells you the whole street has lost gas.
Restoring a network is Jemena’s job. Past the gas supply point it’s gasfitting, and in NSW that means a licence, LP gas included, whatever the job costs (Building Commission NSW). Connecting an appliance counts, unless it just plugs into a gas outlet socket.
So a caller with a whole-street outage might need Jemena first and you second. If you’d like your assistant to tell them that, text us and we’ll add it. A heater that won’t light on a street that still has gas is a different call, and it can come straight to you.
Bathurst Regional Council keeps a list of emergency contacts for the region. Here are the ones a tradie’s customer is most likely to need, with each company’s own numbers.
| Number | For | |
|---|---|---|
| Essential Energy | 13 20 80 | Electrical emergencies and outages, any hour. Its general line, 132 391, is the one on council’s list, and it’s open 7am to 5pm on weekdays |
| Jemena | 131 909 | Gas leaks and faults, any time of day, 7 days a week. Council’s list files this number under AGL |
| Bathurst Regional Council | (02) 6333 6111 | Water and council matters in office hours. After hours, ring (02) 6334 2795. Council’s own meter leak check ends with “arrange for a plumber” |
| SES | 132 500 | Storm and flood damage |
| Triple zero | 000 | Fire, police or ambulance |
From Bathurst Regional Council’s useful contacts, contact and water pages, Essential Energy’s contact page, and Jemena’s gas safety page and outage updates, read October 2026.
None of NSW’s local public holidays or local event days for 2026 or 2027 is in the Bathurst Regional Council area, so the state list is the whole list. The Bathurst 1000 weekend isn’t a public holiday either. Your assistant answers on every day below at the same price.
| 2026 | 2027 | |
|---|---|---|
| New Year’s Day | Thursday 1 January | Friday 1 January |
| Australia Day | Monday 26 January | Tuesday 26 January |
| Easter | Friday 3 to Monday 6 April | Friday 26 to Monday 29 March |
| Anzac Day | Saturday 25 April, and Monday 27 April | Sunday 25 April, and Monday 26 April |
| King’s Birthday | Monday 8 June | Monday 14 June |
| Labour Day | Monday 5 October | Monday 4 October |
| Christmas Day | Friday 25 December | Saturday 25 December, and Monday 27 December |
| Boxing Day | Saturday 26 December, and Monday 28 December | Sunday 26 December, and Tuesday 28 December |
Dates from NSW Industrial Relations’ public holidays page, read October 2026. Easter covers Good Friday, Easter Saturday, Easter Sunday and Easter Monday. NSW daylight saving runs from 2am on Sunday 4 October 2026 to 3am on Sunday 4 April 2027, and your assistant keeps to your local time.
The Bathurst urban area had 39,013 people at 30 June 2025 (ABS estimate). The ABS counted 807 construction businesses in the Bathurst Regional Council area at the same date.
Bathurst landlines start 02 63, a range the national numbering plan shares with Orange, Cowra, Lithgow, Mudgee, Rylstone and Young. Your number stays yours and forwards to the assistant.
In regional NSW the plumbing inspections and paperwork go to council, and in Bathurst that’s Bathurst Regional Council (Building Commission NSW). Plumbers will know that already. Customers can check any NSW trade licence on Service NSW’s Verify.licence.
A gasfitter’s idea of urgent isn’t a painter’s. Pick yours to see what we text you at night and what waits for a booking.
Same price in Bathurst as everywhere else. Pick the one for how many people work in the business.
Sole traders on the tools
A$299a month
About A$9.83 a day. Plus A$299 setup, once. Month to month.
Talk to the humansA small crew
A$449a month
Plus A$499 setup, once. Month to month.
Talk to the humansA bigger team with more phones ringing
A$799a month
Plus A$499 setup, once. Month to month.
Talk to the humansGo over your minutes or texts and it keeps answering: A$0.49 a minute and A$0.25 a text. It’s month to month, because 12 months is a big commitment to make to a robot. That’s the whole price. Nothing gets added on top. Questions? Ring us on 0468 075 000 or email hello@offsitemate.com.au.
No. We’re based in Wagga Wagga, NSW. Setup happens over the phone and you never touch the software. Ring us on 0468 075 000 and a human answers.
No. Same price, same minutes, any hour. Calls come out of your monthly allowance, and anything over it is A$0.49 a minute.
Yes, if you want it to. Text us what to say about network outages and we’ll add it. If someone’s in danger, it tells them to hang up and ring triple zero.
Yes. Nothing moves. Your number forwards to your assistant’s own Australian mobile number, and our forwarding page has the codes for Telstra, Optus and Vodafone mobiles. For a landline, ring us and we’ll sort it out with your provider.
A$299 a month for a sole trader, with 100 minutes and 150 texts included, plus A$299 to set up. Teams of 2 to 4 pay A$449 a month, and 5 to 10 pay A$799. No GST is added.
Ring us on the number below, or email. Either way, a human gets back to you.
0468 075 000Or email hello@offsitemate.com.au
