It answers when you’re up a ladder or under a house, says it’s your assistant, books the routine jobs and texts you the urgent ones. We set it up by phone from Wagga Wagga.
OffsiteMate is an AI receptionist for Southern Highlands tradies. When you can’t get to the phone, it answers as your business, says it’s your assistant, books the routine work and texts you emergencies straight away. Any hour, every day, NSW public holidays included.
A sole trader pays A$299 a month, with 100 minutes and 150 texts included, plus A$299 once to set up. We’re in Wagga Wagga, NSW, and set you up over the phone.
The ABS counted 1,211 construction businesses across Wingecarribee Shire at 30 June 2025 (ABS Data by Region, read October 2026). The shire is bigger than Bowral and Mittagong, so read it as the wider field a customer can pick from.
The Bureau of Meteorology’s Bowral station averaged 24.7 days a year when the overnight low hit zero or below, 7.7 of them in July (1965 to 2015). Its coldest reading was minus 11.2 °C.
Wingecarribee Shire Council supplies a cover with every new water connection, and says it helps stop the meter and the pipes above ground freezing. A missing cover is the owner’s to replace, and plumbing supply shops sell them.
In our setup for air con and heating businesses, no heating in a cold snap is one of the calls texted to you straight away. For plumbers it’s a burst pipe or hot water leaking. Your assistant’s awake at 6am in July. Somebody has to be.
Wingecarribee Shire Council draws the sewer line at the boundary riser. The pipes on the property, up to and including the riser, are the owner’s. Between the riser and the council’s main, the council fixes blockages at no cost.
Its rule of thumb: one slow drain is probably on the property, and that’s a licensed plumber. Every fixture backing up could be the council’s side. If nobody can tell, the council wants a call first, and it won’t cover a plumber’s bill for a blockage that turns out to be its own.
So a Bowral plumber’s assistant might ask one extra question: is it one drain, or all of them? Want that added? Text us and we’ll set it up.
Water’s simpler. The council looks after the network up to and including the meter. After the meter it’s the owner’s plumbing.
When the fault’s on the network, your customer needs the network. One number covers water and sewer, day and night.
| What they look after | Ring | |
|---|---|---|
| Endeavour Energy | The power network. Outages, fallen or sparking lines, leaning poles, damaged pillars | 131 003, 24/7 |
| Jemena | The gas network in the Southern Highlands. Gas leaks | 131 909, any time |
| Wingecarribee Shire Council | Water and sewer. Burst mains, no water, sewer problems, and fallen trees. After hours it goes to the on-call crew | 1300 680 888, 24/7 |
From Endeavour Energy’s contact, safety and council area pages; the NSW Government’s list of gas networks and Jemena’s gas safety page; and Wingecarribee Shire Council’s contact, emergency contacts and water pages. Read 13 October 2026. The council says 1300 680 888 is now its main number. Some of its pages still give (02) 4868 0888.
Your assistant answers on all of them at the same price. It only books a holiday if your hours include it, so text us the days you take off.
| 2026 | 2027 | |
|---|---|---|
| New Year’s Day | Thursday 1 January | Friday 1 January |
| Australia Day | Monday 26 January | Tuesday 26 January |
| Good Friday | Friday 3 April | Friday 26 March |
| Easter Saturday | Saturday 4 April | Saturday 27 March |
| Easter Sunday | Sunday 5 April | Sunday 28 March |
| Easter Monday | Monday 6 April | Monday 29 March |
| Anzac Day | Saturday 25 April, plus Monday 27 April | Sunday 25 April, plus Monday 26 April |
| King’s Birthday | Monday 8 June | Monday 14 June |
| Labour Day | Monday 5 October | Monday 4 October |
| Christmas Day | Friday 25 December | Saturday 25 December, plus Monday 27 December |
| Boxing Day | Saturday 26 December, plus Monday 28 December | Sunday 26 December, plus Tuesday 28 December |
From the NSW Government’s public holidays page, read October 2026. NSW hasn’t declared a local public holiday or local event day in Wingecarribee Shire for 2026 or 2027. Daylight saving runs from Sunday 4 October 2026 to Sunday 4 April 2027, and your assistant follows your clock.
Building Commission NSW licenses trades across the state, and customers can check a licence on Service NSW’s Verify.licence. Send us your number and your assistant will give it to anyone who asks.
Plumbing inspections in the shire are booked with the council’s MyInspect team by phone on 1300 680 888, by 3pm on a weekday, once you’ve registered on its booking site. The council says it can’t promise a same day or next day slot, and the Notice of Works has to be in before work starts.
Gardeners and arborists, check before the chainsaw comes out. The council counts anything over six metres tall with a trunk at least 500 mm round, among other tests, as a tree, and pruning or removing one can need a permit in heritage areas, mapped biodiversity land and several other cases. It says penalties apply.
A heating business and a landscaper in the Highlands want very different calls texted to them. Start with your trade’s page.
No altitude surcharge. Pick the plan for how many people work in the business.
Sole traders on the tools
A$299a month
About A$9.83 a day. Plus A$299 setup, once. Month to month.
Talk to the humansA small crew
A$449a month
Plus A$499 setup, once. Month to month.
Talk to the humansA bigger team with more phones ringing
A$799a month
Plus A$499 setup, once. Month to month.
Talk to the humansGo over your minutes or texts and it keeps answering: A$0.49 a minute and A$0.25 a text. It’s month to month, because 12 months is a big commitment to make to a robot. That’s the whole price. Nothing gets added on top. Questions? Ring us on 0468 075 000 or email hello@offsitemate.com.au.
No. We’re in Wagga Wagga and set up Southern Highlands tradies by phone, the same as everywhere else. Ring us on 0468 075 000 and a human answers.
Yes. It answers any hour and only books jobs inside the hours you give us. A booking text to a customer that would land at night waits until 9am. Emergencies come to you straight away.
If it’s one drain, a licensed plumber. If every fixture is backing up, or you can’t tell, Wingecarribee Shire Council on 1300 680 888, any hour. It fixes its own side at no cost.
Yes. The national numbering plan puts the Bowral charging district on 02 48, and your number stays with your phone company. It forwards to your assistant’s own Australian mobile number. Landlines and phone systems forward differently to mobiles, so ring us and we’ll sort it out with you and your provider.
Ours is A$299 a month for a sole trader with 100 minutes and 150 texts, plus A$299 to set up. Teams of 2 to 4 pay A$449 a month and 5 to 10 pay A$799. No GST added, month to month.
Ring us on the number below, or email. Either way, a human gets back to you.
0468 075 000Or email hello@offsitemate.com.au
