The texts your customers get

Every text comes from your business name, in plain words. Here’s each one, when it goes, and how to change the wording.

Each text, and when it goes

Calls
	When it goes	What it says
Missed-call text	A few seconds after a call goes unanswered	Sorry you were missed, then what they need done and which suburb
Bookings
Confirmation	When it books the job	The time, and anything they need to know, like keeping the dog inside
Reminder	The day before	The time again. Skipped if the job was booked less than a day ahead
Check-in	An hour before the job	Asks if they’re still good. No reply, and you get a heads up to ring them
Another time	If they cancel or don’t show	Offers another time, with your booking link
Quote requests
Thanks	Straight after a quote request on your website	Thanks, and you’ll be in touch shortly
First follow-up	15 minutes later, if they’ve gone quiet	Asks for a time that suits
Last follow-up	The next day, if they’re still quiet	Your booking link. Then it stops
After the job
How did it go?	Two hours after you mark the job done	Asks them to rate the job from 1 to 5
Review link	Straight after a 4 or 5	Your Google review link
Thank you	Three days after a 4 or 5	Thanks, and asks them to pass your number on

A 1, 2 or 3 never gets the review link. You get a text with their name and number instead, so you can ring them.

A booking text that would land at night waits until 9am. Review texts only go out between 9am and 5pm.

Emergencies are different. Those come to you, any hour.

Can I change what they say?

Yes. Text us the words you want and we’ll change them.

Do they count towards my texts?

Yes. Every text it sends comes out of your monthly allowance: 150, 450 or 1,100, depending on your size.

What if a customer replies?

The text assistant answers, as your business. Anything urgent gets texted to you.

Can I turn one of them off?

Yes. Text us which one.

Ring us on the number below, or email. Either way, a human gets back to you.

0468 075 000