Getting something changed
Text us on 0468 075 000 or email hello@offsitemate.com.au. There’s no settings screen for you to learn. We make the change.
How it works
Text or email us
Tell us what you want changed. If you’ve got the exact words, send them.
We make the change
To what your assistant knows, what it says, or how it books.
We test it
We ring or text your assistant and check it does what you asked.
We let you know
We text or email you back once it’s done.
Things you can ask us to change
- Your hours, and the suburbs you cover
- Your services, and the prices it can give
- What counts as an emergency
- What it says when it answers
- The wording of any text your customers get
- When jobs can be booked, how long a job takes and the gap between jobs
- Days you’re off, so it doesn’t book jobs on them
- The mobile your call notes and emergency texts go to
- Your Google review link
- Blocking a number that keeps ringing
What we can’t change from our end
Call forwarding lives on your phone, with your phone company, so we can’t switch it on or off for you. We’ll talk you through it, and the codes are on the forwarding page.
It always says it’s your assistant, whatever else changes.
Fair questions about changes
Can I change it myself?
You don’t need to. Text us and we do it.
What should I send you?
The more exact the better. If it’s about a call or a text, send the customer’s number or name and roughly when.
My prices went up.
Text us the new ones. It only gives the prices you’ve told us it can give.
I’m going on holidays.
Text us the dates. It won’t book jobs on them, and we can change what it tells callers while you’re away.
Something it said was wrong.
Text us what happened. The page on when something goes wrong has what we do about it.
This phone is answered.
Ring us on the number below, or email. Either way, a human gets back to you.
0468 075 000Or email hello@offsitemate.com.au