Telstra call forwarding codes

To forward every call on a Telstra mobile, dial **21*04XXXXXXXX*11# and press call, with the number you’re forwarding to in place of 04XXXXXXXX. To forward only the calls you miss, dial three codes: **61*04XXXXXXXX*11#, then **62*04XXXXXXXX*11#, then **67*04XXXXXXXX*11#.

To turn it off, dial ## and the same two digits, then #: ##21#, ##61#, ##62# or ##67#. Telstra’s device help also gives ##002#, which cancels every divert at once, MessageBank included.

Telstra says forwarding is included on plans with unlimited calls. The codes look like someone sat on the keypad. They do work, and every one here comes from Telstra’s own help pages, read on 12 October 2026. Telstra can change them.

Telstra says call forwarding is included in all plans with unlimited calls.

Telstra’s Upfront and prepaid terms count a forwarded call as a standard call when it goes to an 04 mobile or an 02, 03, 07 or 08 landline. Upfront plans and Pre-Paid Mobile recharges have unlimited standard calls, and Telstra’s prepaid summary lists diverted calls as included. Pre-Paid Casual comes with 55 to 360 minutes of calls, used in 30-second blocks, so check how far yours stretch.

The person ringing pays what they’d normally pay to call you. On a plan without unlimited calls, check the fine print: Telstra’s customer terms list a charge per 30 seconds for forwarded calls.

From Telstra’s forwarding help page, its Upfront and Pre-Paid Mobile service terms, its prepaid summary from 5 May 2026 and Our Customer Terms (Mobile, Part F), read October 2026.

Telstra says iPhones have used Apple’s Live Voicemail by default since iOS 18. With it on, the phone rings for 15 seconds, and a call you miss or reject is saved on the phone, not in MessageBank.

Neither Telstra nor Apple says how that sits with forwarding to another number, so test it. If missed calls end up in your iPhone’s voicemail, turn Live Voicemail off: Settings, Apps, Phone, Live Voicemail. Telstra says it has to be off for the phone to ring longer than 15 seconds, too.

Apple says that with Silence Unknown Callers on, unknown numbers go straight to Live Voicemail without ringing. A new customer isn’t in your contacts yet.

The Call Forwarding switch in Settings (Apps, Phone, Call Forwarding) sends every call on. For missed calls only, Apple says to ask your phone company, which on Telstra means the keypad codes. Telstra recommends the codes over phone menus anyway.

Apple also blocks links that ask you to turn on call forwarding, because scammers use them. Dial the codes yourself.